I asked James for help when two of the copies I paid for never came out of the copier. While trying to solve the problem, James became frustrated, impatient and short with me. I told him his aggressive energy was making me feel uncomfortable. At that point James became explosively defensive. The store manager, Jay, heard what was happening and came over to speak with me. As I calmly tried to explain what happened, James (who was now all the way at the front of the store), began to heckle me from behind the counter. Yes, you read that correctly. James was shouting at me from 20 feet away, in front of all the customers in the store and his manager (who had to shout back at him: “James…that’s enough!” to get him to stop). This was not some run of the mill customer-service conflict — it was a public loss of emotional control by an employee, witnessed by multiple customers, and management. In any functional business, that behavior would trigger immediate removal from the floor. But that did not happen. I do not know if the manager lacked the authority or the confidence to immediately remove James, but regardless I will not be returning to this Fedex Office ever again as I do not feel safe being in the store knowing James is still employed there.