I am amazed by the good reviews after what has happened to me. Too many intermingling employees, unprofessional service AND new and old management with WAYYYYYY TOO MUCH TIME ON THEIR HANDS!!!!! With both the 2665 Santa Rosa Ave and Fulton stores being owned by the same franchisee, Rakeesh Anaan, previously managed by some who had to move on AND take their fellow family member employee with them, and the CURRENT management carrying over EVERYTHING the same for customers, with the same intermingling rotating SHOW up whenever staff which impedes consumers posted hours, to say nothing of missing mail, and passports, drivers licenses, STATE Department's returns OF birth certificates TRACED to the store counter, but never getting into the addressee's box, or even no receipts for one CASH >$400 order for computer printouts, I have to say I am SURPRISED BY SO many 5* reviews. BUT THEN, with those written by the manager, herself, and another family member, and even more by past and present employee friends, who COULDN'T sell that AND EVERYTHING ELSE THE UPS STORES have to offer. After all, when customer service gets bad ENOUGH, don't bother with the owner-franchisee, submit your filings with the AG, FTC, USDOJ, USPS OIG, County Prosecutor, and BBB. And you might also contact UPS STORES INC BIG BOSS David Abney. Well...then....maybe not. You know the old adage...the entity that cannot PREVENT an act cannot COMDEMN it. Definitely., less than one star....or