AB
Alexis Botton
Jul 3, 2026
I ordered a footlong tuna sandwich yesterday and realized immediately after placing the order that it had been sent to the wrong Subway location. I called right away, but no one answered despite several attempts. After about 30 minutes, someone finally picked up. The employee was extremely rude. I explained what had happened and mentioned that I had been trying to reach the store the entire time. Her response was simply, “That’s too bad,” and she told me there was nothing they could do and that I couldn’t get a refund.
When I politely asked to speak with a manager and requested her name, she hung up on me. I called back multiple times afterward, but once again, no one answered.
The lack of customer service and professionalism was incredibly disappointing. If this is how customers are treated when they have a legitimate issue, I would recommend taking your business elsewhere.