Subway

Reseñas

• VL

  V L

  Sep 22, 2026
  1.0
  Today, September 22, at approximately 12:30 PM, I went to Subway to try the Hot Honey Nachos. Unfortunately, this was one of the worst customer service experiences I have ever had. I have been to this location multiple times before, and normally the service has been great. However, today the female employee who served me had a very unpleasant attitude and treated me in a way that I found extremely disrespectful. While she was preparing my food, I noticed that she was estimating the measurements rather than properly measuring the chicken. At other Subway locations I have visited, the chicken is measured according to the appropriate portion. She also did not ask me what type of cheese I wanted and simply chose one herself. Throughout the preparation of my order, she positioned the flap of the box in a way that blocked my view, so I was unable to see what she was putting into my food. At the end, I asked if she could add bell peppers. She told me that bell peppers were not included and immediately rushed to close the box. I told her that I was willing to pay extra for the bell peppers, but she completely ignored me. I said, “Excuse me, I will pay extra for the bell peppers,” a second time, and she still ignored me. I then said, “Excuse me, hello?” but she continued to ignore me. There was a male employee serving another customer, so I asked him if he could add the bell peppers and explained that I was willing to pay extra. He went ahead and added them to my order. I then told the male employee, “Please explain to her that it is not okay to ignore customers.” The female employee continued to ignore me. I went directly to her and said, “Excuse me, did you hear what I said? It is not okay to ignore your customers.” She still would not acknowledge me, look at me, or respond to me. I said, “Hello? Excuse me?” several times. At that point, I asked to speak with the manager. Once again, she completely ignored me. I went back to the male employee, who told me that the manager was not there. I asked if he could call the manager, but he told me he would not be able to do that. I then went back to the female employee and asked for her name. Instead of answering me, she simply walked away. I asked the male employee, and he told me that her name was Claudia, although I cannot confirm whether that was actually her name. Because of the way I was treated and the lack of basic customer service, I informed the employees that I would not be purchasing the order because I was no longer comfortable with the experience. I then left. **If management has any doubt about what I am describing, I strongly encourage you to review the surveillance footage from September 22 at approximately 12:30 PM. The cameras should show the interaction and the employee's behavior toward me. I believe the surveillance footage will provide an objective record of what occurred.** I sincerely hope the management team reviews this feedback and takes it seriously. Customers should not be ignored, especially when they are politely trying to communicate with an employee and are willing to pay for an additional item. I have visited this location multiple times before and have generally had good experiences, which makes today's treatment even more disappointing. I am not expecting special treatment. I simply expect to be treated with basic courtesy and respect as a paying customer.
• RD

  Rahul Dhiman

  Aug 14, 2026
  1.0
  I came here for subway !! The small girl was very rude !!!
• AN

  Aditya Nalge

  Jul 26, 2026
  5.0
  Picked up a sandwich today, and it was made perfectly. Every customization was followed exactly as requested, and everything was fresh and well-prepared.
• RR

  Ramiro Rosales

  Jul 25, 2026
  5.0
  Very fast and great service
• SM

  Sumana M

  Jun 19, 2026
  1.0
  The ladies working here should be fired asap. Extremely rude customer service. Please avoid this location at all costs. The place did not look clean and food didn’t look fresh either. It’s not being maintained well.