DIOR

Reseñas

• AS

  Agnes Stoll

  Jul 21, 2026
  1.0
  Extremely disappointed with the customer service at Dior (Westfield Valley Fair). I lost the charm that came with my brand-new bag. Initially, the store refused to replace it for free, but offered a complimentary bag cleaning instead, which I accepted. When I returned later, an employee named Daylon helped me and wrote a physical receipt for a free charm replacement because the promised bag cleaning hadn't even been added to my account. That was back in December, and I was told it would take a month. After following up in person twice with no results, I contacted Dior Customer Care nearly six months later, only to be told to contact this store directly. The major issue? This location never answers the phone. I left voicemails and received zero callbacks. The staff here are purely sales-driven—they promise after-care just to make a sale, but that support completely disappears afterward. Constant employee turnover means no one takes accountability for previous promises. Daylon made a clear commitment on paper, but the store has failed to deliver. For a luxury house, this level of poor communication and broken promises is unacceptable. Save your money and shop elsewhere.
• CG

  Claryssa G

  Jun 1, 2026
  1.0
  For my first time deciding to buy designer in person, I immediately was very disappointed in this experience. The lady at the door did not really give a energetic greeting. She seemed kind of annoyed, which is fine, but you know for such a great presenting luxury store I kind of assume that at least the sales associates would be kind of helpful and I mean he brought me up some pieces. They were very nice. I decided to go with a mini Dior with the bow on it. It was a pink one that was in between a blue one with a bow and a black one with a bow so I assumed the pink would have a bow since that’s what I wanted, and there were some shoes at Nordstrom that matched which I wanted to go by after. When I realized it didn’t have the bow on it, I brought it up because that was a dealbreaker for me and he said “I mean, do you like the bow” and I was like “yeah?” Cus what question is that..and the only thing that I got from Dior that day was some sparkling water didn’t even quench my thirst I genuinely just think this store doesn’t want to make sales not to mention none of the pieces I wanted were even in stock. And he had the audacity to show me some ugly shoes. Nuh uh..
• NY

  Nicole Yuen

  Mar 8, 2026
  1.0
  Horrible service, sales associates don't care and are unhelpful
• AB

  Anni B

  Sep 19, 2024
  5.0
  Really lovely SAs both Jin and Leon are so lovely and helped with my questions pre-visit and during my appointment!
• MJ

  Mayur Jadhav

  Mar 3, 2022
  1.0
  The staff is rude and unwelcoming. The store timings show that it closes at 8. But they stop taking walk ins at 7 . I reached around 7:02 and requested them to let me buy a bracelet for my friends bday. Although there were not many people in the line, they did not let me in