The UPS Store

Reseñas

• SD

  San D

  May 9, 2026
  1.0
  I, too got hit with the $5 'pickup fee' after a shipper told me the package could not be delivered to USPS despite street addressing. Guy at the UPS counter told me packages can't be dropped at USPS, and that's why 'you should get a UPS box instead.' (smug look) He looked #totally surprised when I told him that you can have USPS sign for your packages. Wish I'd made that clear to my shipper, also. UPS stores are often super professional and efficient. And literally my package wasn't there for an hour. It was on the shelf across from the front counter when I walked in. Give them a skip, folks. They have their own agenda, which is your wallet. Annapamu never charged a pickup fee.
• MB

  Michael B.

  Feb 11, 2024
  5.0
  First class service !
• EU

  Elena Urschel

  Mar 6, 2017
  5.0
  Only UPS store I would ever use in Santa Barbara. One of the best anywhere. The employees at the store are always so helpful. This is an addendum to the original post. I am handicapped and I cannot bring packages into the store that are too heavy or cumbersome. I park in the handicap spot and Tom, the owner, or one of the employees will come out and get my packages for me. I don’t know what I would do without them.
• MM

  mike

  Jan 28, 2014
  5.0
  I just wanted to share with you how happy I am with your customer service. First, I was lost and unable to locate your store. I thought you were in the Albertson's shopping center. I called the store for directions and the man answering the phone was super kind and friendly and took the time to provide detailed directions. Well next I arrived in the store with my Zura Z7 coffee maker and needed it packaged and had a printout of what I thought was a pre-paid shipping label. They boxed up my coffee maker and politely informed me that my printout was not a shipping label but rather just a confirmation letter from Zura informing me that they will be sending me a return label today. Tom the owner who is a super star in my opinion said no worries. We will hold the package for you and you can forward the e-mail with the return UPS packing label to me. Wow I was ready to go home with my large box and bring it back again when I received the UPS label. Tom saved me lots of time and it was super easy and he even confirmed that he received my e-mail. I run a service company and I understand how a owner and staff should interact with customers. Tom and his staff gave me 5 star service and I would like to thank you for a wonderful experience. You have earned a customer for life. Thank-You, Michael