AD
Audrey Datin
May 26, 2026
I don't understand why the staff here basically refuse to help customers. Doesn't matter if you want a receipt, how much you're holding, if its obviously too huge or visibly heavy to go in the drop box, if you don't want to toss it in the drop box because its fragile or valuable or just a complete theft risk.... They just tell you to scan it yourself or leave it on the counter. If you actually need a label made or help with anything they act completely exasperated and annoyed.
There is no surface to put boxes at the self scan kiosk so after being told to just leave packages on the counter unattended, I told them I need a receipt, and they told me to just use the kiosk. I set down my packages on their counter like they said, including a very heavy and huge box, and the lady working kept repeatedly saying over to me, use the iPad! Use the iPad! Yeah, but there is literally nowhere to put them unless I walk back and forth so what was I supposed to do except set them down VERY briefly. It was like she was panicking that I might make her scan them at the computer made for scanning packages. She then passive aggressively explained how to use the machine and when I said, I know how it works, I just wanted to hand my packages to a person, she literally just walked away without saying anything.
Not to mention that if you do leave a package on the counter when they tell you to, they don't retrieve it for a while and expect you to walk out of the store with it still out in the open where anyone could walk in and grab it because they aren't paying attention at all. The kiosk box is also completely unsecured and anyone can remove packages from it by simply reaching in. Mind you, if I use the kiosk or leave it on the counter there is no trail of it being accepted by a staff member if something goes wrong or it goes missing, which is a huge liability for customers.
I use this store a lot and they are always dismissive, rude, and leave you standing around or waiting forever in line without acknowledging that you need help.
Props to 1 employee who actually helps and is very friendly, love when he is working, but he is literally the only one.