The UPS Store

Reseñas

• HN

  Hessam Nabavi

  Apr 7, 2026
  5.0
  I visited this location last week for a quick Amazon return. About a year ago, my experience here wasn’t what I expected, but this time was completely different. It seems there’s new ownership, and the service has improved significantly. The staff were extremely friendly and helpful. They even took the time to guide me on a couple of mailers I needed to send with customized addresses. Highly recommend their service, great customer care and a very positive experience overall.
• RY

  Ralph Young

  Jan 28, 2026
  4.0
  Hard working
• DM

  doug Mazell

  Feb 6, 2024
  5.0
  Fantastic customer service on a unique delivery return situation. Very impressed and extremely happy!!
• RV

  Richard V

  Jun 15, 2023
  3.0
  I recently visited the UPS Store in San Juan Capistrano and while the staff members were friendly, I couldn't help but feel disappointed by the overall experience. As someone who usually goes to the Dana Point location, which I consider to be the best UPS Store in the area, this visit fell short of my expectations. One of the main issues I encountered was the evident understaffing at the San Juan Capistrano store. There was a line of customers waiting, and it was clear that the limited number of staff members couldn't keep up with the demand. It would have been beneficial if they had more employees available to ensure a smoother and more efficient process. Furthermore, I was disheartened to observe one staff member seemingly preoccupied with other tasks, completely disregarding the customers who were patiently waiting in line. This lack of attentiveness created a sense of frustration among those of us who needed assistance. Despite these shortcomings, I must acknowledge the friendly nature of the staff members who did engage with customers. They were polite and willing to help once they were available. Their positive attitude contributed to a somewhat pleasant atmosphere, even though the service itself was not as prompt as desired.