NS
Naga Samineni
3 days ago
Consistently bad experience on early-morning pickup orders. Missing ingredients, and obvious skimping.
How hard is it to follow the ingredient list and put the correct quantity in a sandwich?
LL
Lexi Lawson
Aug 25, 2026
I placed a pick up order around 10 AM for 11:40 AM pick up. I get there at 11:40 AM, neither of the women acknowledged me. I stood there for about 10 minutes while the older lady on the register with a high ponytail and glasses, not the older lady with short hair, but the one with the high ponytail working register was not greeting anyone or saying “just one moment” would’ve been nice. I could see through my sunglasses that she was purposely taking her sweet time. I was nice when I got there said good morning. No one acknowledged me. Another customer showed up for a pick up. No one acknowledged him. I could clearly see our sandwiches sitting behind them not even in the “pick up order” section is. We waited for 10 minutes until someone actually acknowledged us, and I had to intervene someone else’s order just to get my order. I don’t like to leave bad reviews, but when I feel like i’m being ignored and I show up friendly for my order, there should be customer service. Someone who has been in customer service for over 15 years, would acknowledge every single customer that walked in with a nice greeting. This was not a good experience and I go to that subway quite often. Disappointing.
Super negative experience, I told the employee with glasses that I'm to order 3 foot long sandwiches, 2 steaks and one pastrami, she said okay, she got the steaks ready and for the 3rd one she asked again what salami? I said no pastrami, she said we don't have pastrami, after I complained she so what order something else, it's like they supposed to choose what you need to eat, super rude, unprofessional. Lack of communication because of language, when you hire someone to communicate with customers the first thing they need is clear communication, and secondly training to provide the service, this place is close to my home but for sure I'm not going there anymore and I will also ask my friends and families to avoid this place till they learn how to provide the service.
Im giving this review because I came in today around 11am for my usual order, there was these 2 employees. As I was about to give my order this certain employee had a very negative attitude towards me, perhaps in a bad mood very hostile. It was a bit busy in the store so another employee came in to help she served me with a much better attitude and very helpful. I wasn’t able to catch the other employees name but she had glasses, and her hair was tied in a bun.
I get it we have bad days but I’ve been here numerous times and I’ve received this hostile behavior before from the same person, but it does get to a point. Sandwich was amazing thanks to the other employee (great customer service)
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Jaspreet Singh
Jul 30, 2026
Great food