Saint Laurent

Reviews

• JS

  Jo Song

  Jun 6, 2026
  1.0
  大家不要去这家店，我在店里退款的包，我买时付的现金，当时店里告诉我2-3天用支票的形式邮寄到家里，我等了3天没收到支票，于是去店里问原因，这家店又改口说我需要等2到3个星期我才能收到支票，一个大品牌居然出尔反尔言而无信，奉劝大家不要来这家店。
• TH

  Tai Hung

  Feb 17, 2026
  3.0
  The whole mall is a waste bin, But i do like the shoes tho so i gave the extra 2 stars for the looks not the products. 🧞
• ME

  Modern Endo

  Dec 22, 2025
  1.0
  The worst customer service. If you’re looking to buy a bag, please know that you may not be able to return it, because the staff will find any reason not to give you a refund. They don’t want to lose their commission. I will never buy from this brand again—such a rip-off.
• MH

  Mike Hawk

  Dec 18, 2025
  1.0
  If I could, I would rate my experience zero stars. The only star they get is for the look of the building since relocating, it now feels like you’re walking into a luxury designer store. That said, the entire store lacks professionalism, fashion sense, and basic courtesy when it comes to selling or upselling. The sales associates offer half-hearted conversation and seem to make assumptions about customers. If they decide you’re not going to buy anything, they immediately disengage. What’s the point of being a sales representative if you’re not persistent or interested in getting to know the customer? Instead of understanding my style or suggesting what might work for me, they expect easy sales based solely on what I tell them. I was briefly assisted by a woman in the glasses section, but overall the staff appeared unprofessional and unmotivated. Many looked miserable doing their jobs. For a store trying to present itself as luxurious, you’d expect better-presented and more professional employees, people who actually represent the brand and make customers feel welcome. The security guard seemed more like a prop than anything else, standing around to create the illusion of luxury, despite the bags themselves feeling cheaply made. I remember the previous sales team, and now I understand why they’re no longer there. The current staff lacks work ethic, which is clearly a management issue. The managers appear to think they know the product, but it feels rehearsed, like they recite the same script every morning, without truly understanding or selling it effectively. The fake interest in customers is especially off-putting. The forced questions about your day come across as condescending rather than genuine. They act as though they’re fashion experts, when in reality it seems their experience comes from watching a few runway shows and trying on clothes themselves. I felt completely unwelcome and neglected. Waiting in line for nearly 30 minutes ruined what should have been a “luxury” or “red carpet” entrance. By the time I got inside, any excitement about buying something was already gone. When I did ask questions, the staff seemed irritated, despite the fact that answering questions is literally their job. I understand the store doesn’t get much foot traffic, but pretending to be busy instead of engaging customers isn’t the solution. That said, I do want to acknowledge one employee, the Korean gentleman with slicked-back hair. He seemed genuinely professional and made an effort, even though his colleagues appeared annoyed that he was wasting time helping me. Overall, this store needs better leadership, proper training, and a more professional team. The space looks luxurious, but the experience falls far short.