The UPS Store

Reseñas

• CR

  Courtney Richards

  Oct 8, 2026
  1.0
  Rudest experience I’ve ever had at a UPS. No acknowledgement of my existence while the dude is on his phone with headphones in. He unpackaged an item and threw it in a bin which did not make me comfortable with my return (it wasn’t an Amazon return). I asked to keep it packaged with the packing slip and he didn’t acknowledge I was speaking, told me I’d get an email receipt and looked visibly pissed that I asked for an actual receipt.
• BB

  Becca

  Sep 17, 2026
  1.0
  Completely unusable service. I wouldn’t recommend going here unless you’re in the mood to waste your time. I paid to use their laptop and printing service. Nothing printed. The staff said that maybe I just needed to wait because a large print was just sent to the printer. Wait around for 20 minutes. Nothing happened. Staff said I could email the label that I needed to print to them. I did. They said nothing arrived even though they checked that I entered the email address correctly. I sent it another two times, verifying that it had fully sent on my end. Still nothing. Ended up leaving with no service and wasting 40 minutes for something that should be incredibly simple. Never coming back, next time I’ll go to a different store even if it’s further away.
• AJ

  Alex Jones

  Aug 24, 2026
  1.0
  Came here to say what everyone else seems to be saying. Awful attitudes and $5 fee to print one label before telling me they actually don’t ship USPS courtesy like every UPS store I’ve ever been to. Save yourself the time go to Cole Valley or Postal People or anywhere else
• DK

  Dave Koga

  Aug 4, 2026
  2.0
  Rude,Lazy No customer service.I explained to him I never returned anything thru ups,but had a return label in my phone,so he throws my box on the scale and a stack of at least 8 clear plastic covers on top of my box and says it's $5+ dollars to print label and looked at me...I finally figured out the plastic covers had a email address on them...I assumed he was just adding weight to my package since it was pre paid return other than the shipping label. Didn't feel comfortable leaving my package with a shady place,so going to another ups store I've had good service....Hopefully he was not the franchise owner,cuz he'd be broke. Third time here and always below average service.this was the worse! Franchise owner needs to train employee's better and stay on top of them
• NK

  Nathan Koff

  Jul 10, 2026
  5.0
  Fantastic people working here. I rented a business box for a decade while living in the area and this place always went the extra mile to show they appreciated me. The negative reviews about price are unfair, it's a business not a charity. Everything is expensive in SF because businesses expenses are through the roof. Why do some people expect the franchise owner to pay for the computer, printer etc to print their labels and then charge them nothing? Special thanks to Minh, you're the best!