The UPS Store

Reseñas

• MH

  Michelle Hoerner

  Aug 15, 2026
  1.0
  My package was wrapped very securely in a rip proof bag and taped extremely thoroughly. Clerk stated that my packaging would be “ shredded” by conveyors. My options were to place my securely wrapped package into a flimsy poly bag (which was inferior to the packaging I already had) or a box which of course they would sell me. I chose a poly bag and was told it was too small. The box was then my only option. This meant that I would also need packaging services since the box must be taped also. I had prepurchased my shipping label and they were happy to print it for me for an additional $5.00. My package which to begin with was very securely wrapped and shipping paid now cost me an extra $25.00. This was unnecessary but I was at their mercy since I had to ship before I left town. I have used ups services quite frequently and never have I ever had any problems with the packaging I used. These clerks were having a power trip and taking advantage of my vulnerability at the moment.
• SP

  Sam Park

  Jul 20, 2026
  1.0
  They tried to charge $84 for six copies of passport photos (and $3X for just two); same thing (all six copies) is under $30 at CVS.. I can't tell whether UPS overcharges in general, the assistant was trying to rip me off, or is too incompetent to do basic math properly but in any case I hope no one falls into the same trap. Moreover, did not even warn me about the insane pricing before taking the photo.
• TB

  Tim Barry

  Jun 26, 2026
  1.0
  Shipping a package shouldn't burn 20 minutes of my day. 2 different people trying to help the new guy get it right to only get it wrong shouldn't happen. Calling the customer afterward to tell them they need to come back and pay more because you got it wrong shouldn't happen. Holding up the shipment another day because you got it wrong shouldn't happen. I don't blame the new guy. We're all new at something at some point in our lives. I am stunned by the complete disregard for your customer's time. We screwed up so it will cost you more time and money and delays to your shipping. First time customer...last time customer.
• JJ

  Joy

  Jun 24, 2026
  1.0
  This was my first time using UPS to send a package, and honestly, I was shocked by the experience. My friend had already paid for the shipping, and we were completely happy to pay for UPS's shipping service. However, I was charged an additional $5.29 just to print a single shipping label, which I find completely unreasonable. What made it even worse was that the shipping label was clearly black and white, yet I was charged for color printing. Charging such an excessive amount for one piece of paper already felt absurd, and billing it as color printing made the whole experience feel extremely deceptive. It's not about the money — it's about the principle. Customers are already paying for the shipping service, so charging $5.29 for printing a single label feels outrageous and leaves a very bad impression. It honestly feels like taking advantage of customers who are unfamiliar with the process. Very disappointing.
• JB

  Julien Bertrand

  Jun 20, 2026
  1.0
  Refused a box and tried to sell me a plastic bag. No other location has ever refused a similar boxed (retaped)