JT
Julia Thompson
Aug 16, 2026
Regularly takes longer than posted delivery/wait times, often missing essential ingredients for most sandwiches
MW
matalina walker
Jul 27, 2026
Every time I come here to order a simple turkey sandwich this old lady who works there is always very rude and never wants to make the sandwich she doesn’t even know what the name of the ingredients are I asked for red vinegar on my sandwich she told me it’s no red vinegar when there is clearly a clear bottle full of red vinegar she gets upset and walks away from my sandwich and refuses to make the sandwich her behavior and the way she treats customers is ridiculous she told me to never come back and she will refuse to service me . I will never go back to this location ever again !
The lady working at 12:45 on July 26th told me they dont have chocolate chip cookies even though they had them right in front of my face. I walked out without taking the food. This behavior is disgusting.
DT
Dorjee Tsering
Jul 26, 2026
I had one of the worst customer service experiences at this Subway location. The staff member who helped me was extremely rude and unfriendly from the moment I walked in. She spoke in a disrespectful tone, seemed annoyed by simple questions, and made me feel like I was inconveniencing them just by placing an order.
I am the type of consumer that would never purchase a sandwich at restaurant. Doesn't make sense to me. On my way home from work I had walked passed a Subway I never paid any attention to. Well the new promotions and great advertising on the facade, led me to download the app and give Subway a try. Ordering was easy but maybe the customization abilities can be more detailed and precise. I customized ordered my sandwich but unfortunately seems oil and vinegar are not an option, I personally would like to be able to opt-out. I received probably the wrong sandwich and also did not receive my Moana cup I purchased. Since it being a lunch hour, not the end of the world. Restaurants get busy. The sandwich was not really a big deal, I handed it to a co-worker so it didn't go to waste. I went back after work for my cup however, lol. And Fernando was attentive and patient. He also was tending to lobby duties and stepped in when he noticed another employee who asked if she can help me but was busy. That's great customer service! He reviewed my receipt, photo of wrong sandwich and app ordering history. He agreed my sandwich was not what I had ordered. Again, not reasoning for my review. Fernando's demeanor and hospitality stood out. He provided me with my missing cup and did not make me feel like I was a bother. I wasn't planning on it, but will return to Subway and this specific location. That great service is appreciated and I hope who reads this relays that to him. Please send my kudos to Fernando.
Edit: Forgot to add...it was so hot in there.