The UPS Store

Reseñas

• KD

  Kelsey Darling

  5 days ago
  5.0
  Great customer service from Weslee. He was very helpful in assisting me with mailing a package for Father’s Day. You know how the post office employees are always grumpy and make you feel like you’re an inconvenience? Total opposite experience here! Highly recommend and will definitely return.
• GJ

  George Trudell, Jr.

  May 21, 2026
  3.0
  Also, it would be great if they opened earlier than 9am. Not a good store. Middle of the day and only ONE person working with a line of people waiting. Go to a different store.
• AA

  Adrian

  May 20, 2026
  5.0
  My associate was very helpful and professional. He did an awesome job!! thank you!!
• PL

  Paige Law

  May 12, 2026
  5.0
  Laura was amazing! So personable and friendly. She was thorough as well. Much appreciated! Will be coming back
• BF

  Brenda Fernandez

  May 8, 2026
  1.0
  I’ve been going to this UPS Store for a while now, and while the service has never been particularly friendly, today’s experience was frustrating enough that I will not be returning. First and most telling thing: While the staff was still actively helping customers near closing time, the owner/manager left early before the store had even finished closing. A good leader never leaves before his team. Unfortunately, that felt pretty reflective of the overall customer service experience at this location. I came in to drop off a package and pick up one addressed to me. I didn’t have my physical ID on me because I was out on a walk, but I had multiple forms of verification ready, including the delivery confirmation email, a virtual ID through Apple Wallet, a photo of my ID, a photo of my passport and additional personal information. The email and text confirmation from the vendor and I was also happy to sign for the package. Instead of trying to help or work through the situation professionally, the manager was dismissive and rude from the start. I ended up having to walk nearly two miles back home just to grab my physical ID, only for them to glance at it for literally a second!! before handing me the package. The entire thing felt like an unnecessary waste of a customer’s time with zero care for the experience. I understand policies exist, but professionalism and basic customer service still matter. This experience completely turned me off from ever returning to this location. I’ll gladly go out of my way to use other UPS stores instead especially the Hillcrest location, where the staff has consistently been much kinder and more helpful.