The UPS Store

Reseñas

• FA

  Fatemeh Aarabi

  6 days ago
  5.0
  We visited this UPS Store to get passport photos, and Adrian assisted us. He was incredibly friendly, professional, and helpful. He took the time to make sure the photos were done properly and used high quality photography equipment, like studio lighting and a professional camera. The whole process was smooth, and the photos turned out great. I highly recommend this location, especially if Adrian is helping you.
• PY

  Phoebe Young

  Jun 9, 2026
  5.0
  The UPS print shop was very helpful and patient when it came to all of our questions. We were trying to print flyers and posters for my girl scout project when it became closing time. But Raymond was very kind and finished up the final prints.
• SS

  Shefi

  May 27, 2026
  5.0
  Great customer service
• HS

  howard solomon

  Mar 23, 2026
  5.0
  fair price good service
• FM

  Firouz Memarzadeh

  Mar 14, 2026
  1.0
  On Wednesday, March 11, I sent an overnight package from San Diego to North Dakota through the UPS Store located at 5965 Village Way. The shipping cost was $67.23 for overnight delivery. Two days later, on Friday, the package had still not been delivered. I then received a notification from UPS stating that due to a “late flight” by UPS, the delivery would be delayed until the next business day, Monday, March 16—which would make it five days after I had sent the package overnight. Because the guaranteed delivery commitment had not been met, I visited the UPS Store where I had shipped the package and asked the manager for a refund of the $67.23. The manager told me that the store is a franchisee of UPS and that they would not issue a refund. He directed me to submit the request through www.UPS.com. I expressed my frustration because I am a frequent customer of that location and felt that was not an appropriate way to treat a repeat customer. During this conversation, a young employee who had been sweeping the floor approached us. While I was showing the manager the notification on my iPhone from UPS regarding the delay, this employee suddenly grabbed my phone, threw it onto the counter, and began using profane language. This behavior was completely unprovoked and inappropriate. I was shocked by the employee’s conduct and momentarily speechless. I calmly told him not to interfere and to continue with his sweeping, and asked that the manager handle the matter. Instead, the manager instructed me to call the general UPS customer service number and told me not to return to the store again. I then left the store.