KN
Karmen Nunez
Sep 10, 2026
I am writing to share feedback regarding my recent experiences at two different locations.
The Subway in San Ysidro has terrible customer service. The three female employees are always very rude. As soon as a customer leaves, they start talking about them, claiming the customer had a bad attitude when it is actually the employees who have a terrible attitude. The quality of the vegetables is also very poor—the avocado is black, and they still serve it. If you tell them you don't want black avocado, they get angry. If you ask for toasted bread, it comes out burnt. On top of that, if you ask if broccoli soup is available, they say yes, but right when you are about to pay, they tell you it’s actually not ready and that you'll have to wait 15 minutes if you want it.
In contrast, the Subway on Palm Ave has excellent customer service, and their food is always high quality.