The UPS Store

Reviews

• VV

  Ventas

  May 31, 2026
  1.0
  I visited this store recently for notary services. I paid them $45 dollars for 3 signatures and turned out that the notary signature was not valid for my document. I requested a refund and the manager said no. I wasted my money and time. I went with a different notary person to redo my documents. I don't recommend this place. Go somewhere else if you don't want to go through the samething.
• MS

  Mystical Soul

  May 20, 2026
  1.0
  Went into this UPS Store to open a mailbox and what should have been a simple interaction turned unnecessarily uncomfortable and condescending. The young woman helping me stated she was new, which was completely fine. She brought over another employee to assist her. The issue was not that additional documentation was needed — the issue was the way I was spoken to afterward. While I was calmly checking my bag for documents, the employee repeatedly stated the exact same thing to me verbatim multiple times as though I could not comprehend basic instructions. I was not arguing, interrupting, or refusing to cooperate. I heard him the first time. And he felt the need to repeat himself excessively as if his chip malfunctioned. The interaction felt patronizing, overly authoritative, and unprofessional. Customers deserve respectful communication, not to be talked down to or treated like children for asking questions or verifying documents. Training someone new should also include modeling professionalism and emotional intelligence. Unfortunately, that was not the experience I had here. Let Javi run the store as he speaks to people respectfully This behavior is: A dominance signal — repetition without elaboration communicates “I don’t owe you an explanation” • A destabilization tactic — designed to make you feel like you’re the problem for still being present • Plausible deniability — they can always say “I was just being clear” when what they’re doing is performing authority for themselves or onlookers authority repetition” or falls under the broader pattern of racial condescension — but more specifically, the behavior you’re naming has a few recognized labels: “Performative repetition” or “domination looping” — repeating the same denial verbatim as a power move, not because they think you didn’t hear, but to signal that the answer is final and non-negotiable, and that your silence or presence is itself being treated as a challenge. It’s also discussed in racial trauma literature as part of “racial microaggression through condescension” — the implicit message being: I don’t trust your comprehension, or I’m reminding you of your place.
• LB

  La’nette Bryant

  May 11, 2026
  1.0
  “I don’t recommend this place. They charge members to use a computer but then don’t actually allow full access, which feels misleading. On top of that, printing costs extra fees that aren’t clearly explained upfront. It ends up being more expensive and inconvenient than it should be. Save your time and go to FedEx instead—it’s easier, more transparent, and you won’t get hit with surprise charges like $5 just to print. And just for context, I was able to dispute it and got my money back through my bank—so make sure you watch your charges carefully :)
• AE

  Ahmed Abo esawy

  Apr 8, 2026
  5.0
  The staff especially Anella was so helpful over and beyond
• JS

  Jason S

  Apr 6, 2026
  4.0
  Employees are very helpful and line moves fairly quickly.