The UPS Store

Reseñas

• HS

  Happy Lemon Stockton

  Oct 4, 2026
  5.0
  Xavier, Noor, and Santiago were the most amazing associates i’ve ever encountered in an ups store. They went above and beyond to help my needs and were very accommodating. I would drive across town to visit their UPS for the rest of my life if it meant receiving the amount of service they provide at their store.
• FR

  Flyygirl Rhodes

  Oct 3, 2026
  5.0
  The associate Noor was extremely patient and helpful, it was so refreshing.
• JR

  Jason Rankins

  Sep 12, 2026
  5.0
  Excellent customer service. Very helpful and efficient. Best UPS branch in my area.
• LT

  Lupe Del Toro

  Sep 12, 2026
  1.0
  I honestly had such an uncomfortable experience at this UPS Store on Truxel that I ended up just leaving. I came in for a simple Amazon return. The item was actually still in the same box Amazon shipped it to me in, and you could even see my original delivery address on it. I was told they wouldn’t accept it like that and that I would need to buy another box. I was confused because I’ve returned things through UPS plenty of times and have never had this happen. I normally go to the Howe Ave location, where everyone has always been helpful, but I happened to be near Truxel so I stopped here instead. I wasn’t trying to argue with anyone about their policy. I just asked if one of the shipping bags could be used instead of buying another box. The employee went over and asked the manager if they could make the same type of accommodation they had apparently made for another customer before, and his response was basically, “No” That was the part that really bothered me. The whole interaction made me feel like they just didn’t want to help me or even want me there. I felt so uncomfortable that I decided I wasn’t going to spend money somewhere that was making me feel that way. If the answer is no, that’s fine. Just explain it to me and treat me with some kindness and respect. That’s really all I was asking for. I ended up leaving without doing my return and will just continue going to the Howe Ave location. I literally walked in they already knew what to do. I’ve always had a completely different experience there. Unfortunately, after this experience, I won’t be coming back to the Truxel location.
• LQ

  laura Cecilia quintero

  Aug 11, 2026
  5.0
  Muy Buena really good Service