JH
Jessica Henderson
Mar 4, 2026
This location is normally my go-to lunch spot, which is why this experience was so disappointing. I placed a mobile order for a salad and clearly requested in the notes that the dressing be placed on the side.
When I arrived, the order was ready, but the salad had an excessive amount of dressing poured directly on top. I politely showed my receipt and asked if it could be remade to match the order instructions. When I was told it would take a minute because they were busy, I responded that I understood and that was completely fine. Despite that, the interaction felt dismissive, and at no point did anyone apologize for the mistake. It was made to seem as though I had done something wrong and was inconveniencing them.
The salad was remade, but it came out noticeably smaller the second time, with only a small drop of dressing on the side. Additionally, my original receipt was not returned, and I had to request a copy from another team member, which clearly confirmed the instructions stated, “Dressing on the side please.”
It was frustrating to feel that even when an order is placed correctly and clearly, the result is a smaller salad with minimal dressing rather than a proper correction. I was hoping for a simple fix, but the experience left me feeling unwelcome. Since this is my regular lunch spot, this was extremely disappointing. For now, I’ll be sticking with Panera for my lunches.