Subway

Reseñas

• CR

  Caesar “Doctor Electro” Riter

  6 days ago
  1.0
  ​Unreasonable and policy-breaking hassle over mobile orders. ​On August 12, I came to pick up a 6-sandwich order. Despite showing my confirmation email, the pending bank charge, and my active order history in the Subway app, the staff refused to give me my food without seeing my physical credit card and State ID. I eventually showed them, but because I paid using Google Pay (which uses virtual card tokenization for security), the physical card numbers obviously didn't match. After 5 minutes of back-and-forth, they finally gave me the food. ​Fast forward to August 13: I placed a large 10-sub order through the app. I walked in 25 minutes later only to be told the exact same thing—State ID and physical credit card required, and no other proof of purchase would be accepted. ​Requiring a government-issued ID to pick up prepaid sandwiches is absurd, violates standard mobile app pick-up procedures, and defeats the entire purpose of contactless digital wallets. If this store enforces its own random strict policy, they need clear signage stating "Orders require physical ID and original Credit Card." ​Absolutely terrible customer service and complete ignorance of how digital payments work. I won't be back.
• EG

  Eva Gar

  Jul 10, 2026
  3.0
  I went to buy a sandwich ,the attendant was busy filling the containers of veggies and stuff, I was standing waiting to be helped, she said I'll be with you in a minute. She had a very cold, rude attitude, no smile, her tone of voice it seems like she had a problem, she looked upset when she asked me what kind of sandwich and ingredients I wanted, then she threw the sandwich on the counter. I've been there before with very different, better Customer service. She needs to find another job where she doesn't interact with people. I'm not going there until she leaves.It made me feel like I'm bothering her or I'm asking for free food.
• EE

  Eve

  Jun 2, 2026
  4.0
  Clean, fast service and courteous. Sandwich tasted fresh.
• VK

  Valerie Kadarusman

  Apr 30, 2026
  1.0
  The Indian girl who served us was very rude, didn’t provide a good customer service. Was on the phone (wearing airpods) and rushed us.
• SS

  Sean P (Sean)

  Apr 23, 2026
  3.0
  Foods good. Just a pet peeve of mine for any place that has a restroom to not let people use it