Wingstop

Reseñas

• AI

  Agustin Santana III

  3 days ago
  1.0
  I ordered my wings through the app from the Chicago Ave and University Location on 10/10/26 and had THEE worst experience I’ve had at a Wingstop. I walked in to pick up my order and needed to use the restroom, so I went. The restroom has a sign on it that says “please ask front to buzz you in” so I went back to the front to ask, but sadly I stood there for 5 min waiting to be acknowledged. The cashier finally says “hi, what can I do?” And I reply “I’m here for a pickup order but I need to use the restroom first, will you unlock it?” And she said “what’s the name for the order” to which I answered, and she proceeds to hand me my bag, tell me “the restroom should be unlocked, if not someone is inside”, and help the next customer… I was a little flabbergasted because I had just told her I needed to use the restroom and she handed me my bag and expected me to take it with me into the bathroom? I placed the back right back on the counter next to her, said “I told you I need to use the restroom, I’ll be back for this after.” I came back out and my food was gone. She had no idea where it was at and asked her manager if she had grabbed food. The manager was annoyed and was telling her she hadn’t grabbed anything and so the cashier started explaining the situation. The manager told her to tell me it was my fault and that I’m responsible for the food… I began to tell her that I wasn’t going to take my food into a public restroom and shouldn’t have been handed the bag and expected to take it with me. She proceeded to argue and tell me it was my fault and eventually says “we’ll remake the order, but next time use the restroom before asking for your food.” And I said “how about you take that stupid sign off if the restroom doesn’t need to be unlocked from the front? And also, refund me my money please I don’t want the food from here.” She said “that’s fine, it’s gonna take a couple business days to get it back though” and I said “that’s fine” and left. The staff here is always grumpy or looks unhappy, but tonight showed just how grumpy they really are.
• JC

  Jennifer C

  Oct 2, 2026
  1.0
  Horrible customer service !!! More than once have I placed an online order and gotten the wrong order when picking up ! The 2nd time it happened , they got my order wrong 3x before finally getting it right and they catch an attitude as if it wasn’t their mistake . Once again this being the 4th time i was given the wrong order . I called before going back in to let them know about it and still when I go in the store the lady working the cashier has the nerve to ask if I’m being serious ! I would not drive 10 mins back and forth to lie about food as if I didn’t pay for it !!! I called in after leaving asking to speak to a manager only to be told she is the manager ! Do better as a manager and help the paying customer !
• MM

  M4

  Sep 22, 2026
  2.0
  The food is good but we’re you sit it’s not clean you can see ranch and 4 Dollars for a Small cup…
• WC

  Weldon C

  Sep 12, 2026
  2.0
  Mia was rude she made eye contact multiple times never acknowledge use and waited for 4 min before I said something. (to get my prepaid order) she then told me to go to a different line After she gave us our food she sneezed twice over the area where they have the to go orders
• TN

  Tiara Norwood

  Aug 22, 2026
  3.0
  If your staff is going to argue that someone is wrong can they atleast understand what they offer. My ticket indicated that as a sauce with the meal we wanted the hot honey mustard. Additionally we wanted a side of Hot honey (which is a rub). Hot honey mustard was abbreviated HHoney HM. Hot honey itself isnt even a sauce. My bag has Hot Honey mustard and Regular honey mustard. I asked the cashier if I could get the Hot honey rub that I PAID for. She asked a girl in the back and The girl that made the order came out and tried to argue with me that she made my order and it was correct. HHoney HM was just the regular Honey mustard. And side Hot Honey meant Hot Honey Honey mustard. Idk why it was so important for her to be correct but I even pulled out my bag to show her I never got my rub. And showed her the receipt that the Hhoney HM means HOT HONEY HONEY MUSTARD. I kept explaining that the additional H in HHoney honey mustard stood for Hot and the Hot Honey side meant I wanted the hot honey rub. Why we were even arguing when she could have just took that regular honey mustard because it wasnt what I ordered and paid extra for was beyond me. She finally gave it to me but it was an unnecessarily rude interaction. Because the main takeaway was I paid for an extra sauce or rub, one was wrong and I was willing to give the wrong one back.