CG
Chris Granados
Aug 16, 2026
Usually we avoid ordering from this location because they’ve messed up our orders before, but we had guests over and decided to give them another shot through the Wingstop app.
Sure enough, when the food was delivered, more than half of our order was missing. We called the store and the manager assured us they would remake the missing items and have everything ready for pickup within 20 minutes.
We drove over there, even though we had already paid delivery fees and tipped for the original order, only to be told the food still wasn’t ready and would take another 20 minutes.
Mistakes happen, but what makes this frustrating is how the situation was handled. When a customer has already been inconvenienced because of your mistake, fixing that mistake should be a priority. Instead, an order we were told would take 20 minutes ended up taking over 40 minutes.
Terrible customer service, poor communication, and zero accountability from management.