The UPS Store

Reseñas

• YS

  Yvette Stewart

  Aug 1, 2026
  5.0
  Great customer service, hardly no wait time depends when you go. I was there 11:30am
• MS

  Micah Stevens

  Aug 1, 2026
  5.0
  Been using this store for over 5 years, they're really great.
• BK

  Brenda Kelley

  Jul 27, 2026
  1.0
  This location is closed permanently
• SB

  Sam B

  Jul 15, 2026
  1.0
  $2.99 to EMAIL them an Amazon label is diabolical.
• MO

  MBCA OC

  Jun 5, 2026
  1.0
  I've used this location before and have generally had positive experiences, which made today's interaction even more disappointing. I came in to return an item after the manufacturer instructed me to ship it through UPS using their account. Before I could even pull up the return information on my phone, the associate immediately became dismissive and told me, "We don't do that. We aren't UPS." I tried explaining that I was simply following the manufacturer's instructions, but she repeated the same statement in a rude, impatient tone and showed no interest in understanding what I was trying to accomplish. Since then, I have actually spoken directly with UPS, and they informed me that a UPS Store should be able to assist with this type of return. That makes the interaction even more frustrating because it wasn't just a matter of being unable to help—it felt like a matter of not wanting to help. When I asked where an actual UPS hub was located, instead of offering any assistance, she told me to "Google it on your phone." At that point it was clear that customer service was not a priority. I fully understand that not every employee has the answer to every question. What I don't understand is the complete lack of professionalism, courtesy, and willingness to help. Customer service isn't just about providing a solution—it's about treating people with respect. A simple explanation, a little patience, or even pointing me in the right direction would have taken almost no effort. This location is usually friendly and helpful, which is why this experience stood out so much. One rude employee can undo a lot of goodwill. If this associate represents the standard of customer service the store is aiming for, they have a much bigger problem than a shipping question.