Tyler Cross: Allstate Insurance

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• PL

  Peggy Levenstein

  Aug 7, 2023
  5.0
  I've been an Allstate customer for many years now for automotive and renter's insurance. Allstate's a good insurance company, but the policy was written by the owner of another agency somewhere in Northern California. Once the policy was written, I could never get through to that person again for anything that came up, and additionally, there was so much turnover of the staff up there that most requests involved repeating myself just to get a new agent on the same page with me. It was frustrating. I switched to Tyler Cross a year or two ago and quite honestly couldn't be more delighted. First, they're local. What I appreciate most about them is I get consistency with agents. There are two. They are easily accessible. I get to speak with them both, and they always seem to go to "yes". They're transparent about what they know and what they don't about how policies work. If they're not sure of the answer, they're specific in offering phone numbers at Allstate staffed with people who do. Tyler Cross helped me enormously just this past winter when the ceiling in my bedroom closet collapsed from all the rain. They aimed me in the right direction, and that aspect of the claims process was seamless. If I could give Tyler Cross 10 stars, I would. They deserve it. But for now, all I can do is 5, plus a solid shout out. Tyler Cross sets the bar quite high. Highly, highly recommended!!