The receipt accurately reflected the order we placed; however, the food that was delivered did not match the order at all. Not a single sandwich was prepared correctly. Most of the sandwiches were missing the requested vegetables, and none of them were properly sealed. One sandwich was completely exposed because it had not been secured with a sticker, yet a sticker was used to attach the receipt to the paper bag instead.
Additionally, none of the sandwiches were labeled, making it impossible to identify which sandwich belonged to which order. This created significant confusion and frustration.
I contacted the store and spoke with the manager, hoping to find a resolution. Unfortunately, I received no meaningful assistance. The manager explained that they had not received the supplies needed from corporate to properly complete orders and stated that the only compensation she could offer was an apology. Despite having my contact information, no one from the store attempted to notify me of these issues before fulfilling the order.
Example: One sandwich literally had only cheese and pepperoncinis, nothing else.
Because the order was so inadequate, I was forced to purchase food from another establishment. Even basic measures to help organize the order, such as placing individual sandwiches in separate plastic bags, were not taken.
What is most disappointing is that when I asked how the situation would be resolved, I was told that an apology was the only option available. This response is unacceptable. Six separate orders were prepared incorrectly, and no one at the store appeared willing to take responsibility or make any effort to correct the problem.
Our company is a large organization that has ordered from this location regularly. Based on this experience, that will no longer be the case. The complete lack of quality control, communication, and customer service has resulted in the loss of our business. I will not be ordering from this location again and believe this matter deserves immediate attention and corrective action.