DS
Diane Silva
Aug 30, 2026
8/30/2026 - Ordered a tuna salad through their App and paid extra for double tuna, extra lettuce and specifically asked for salad dressing on the side so the salad wouldn't get soggy. The salad received was like soup, had one very small scoop of tuna and very little lettuce. I paid about $15 (including tip) for a salad not worth $5. If you're ordering online from the Ramona, CA store - DON'T. They cheated me on my order and did not follow my request in the 'instructions'. I tried calling the store to speak with the manager as soon as my son brought my order home, but no one answered the phone after calling 3 times (it was only 3 pm, so they were still open). If you buy from this store, go in person so they don't cheat your order. Very disappointed!
Absolutely unacceptable experience. I placed and paid for an online order, and the money was immediately taken from my account. When I arrived, the employees told me they didn't have Wi-Fi, so they never received the order. Despite showing proof that I had already paid, they refused to make my food or honor the order.
Instead of fixing the problem, I was told to go online and figure out how to get a refund myself. Now I'm left without my food and without my money because of an issue that was completely on their end.
If your online ordering system isn't working, customers should not be charged, or the store should make the order anyway after seeing proof of payment. Making paying customers deal with the refund process for your technical problems is unacceptable. I won't be returning, and I hope management addresses this so other customers don't have to go through the same experience.
PT
Patricia Torres
Jun 14, 2026
This place is not crowded. The line to order is very short. It is a quiet place to eat at.
JM
Jorge Martinez
Apr 18, 2026
You don't get your food on time. Online, it says it's ready, but when you arrive to pick it up, they haven't even made it yet