Absolutely unacceptable experience. I placed and paid for an online order, and the money was immediately taken from my account. When I arrived, the employees told me they didn't have Wi-Fi, so they never received the order. Despite showing proof that I had already paid, they refused to make my food or honor the order.
Instead of fixing the problem, I was told to go online and figure out how to get a refund myself. Now I'm left without my food and without my money because of an issue that was completely on their end.
If your online ordering system isn't working, customers should not be charged, or the store should make the order anyway after seeing proof of payment. Making paying customers deal with the refund process for your technical problems is unacceptable. I won't be returning, and I hope management addresses this so other customers don't have to go through the same experience.
PT
Patricia Torres
Jun 14, 2026
This place is not crowded. The line to order is very short. It is a quiet place to eat at.
JM
Jorge Martinez
Apr 18, 2026
You don't get your food on time. Online, it says it's ready, but when you arrive to pick it up, they haven't even made it yet
On February 28, 2026, around 10 a.m., I ordered a footlong sandwich at Subway.
The woman working that morning was incredibly kind and friendly. She thoughtfully suggested making the sandwich half and half so I could try two different flavors, which I really appreciated. It made my experience even better!
Subway always offers fresh ingredients at a reasonable price, and I’m always thankful for a delicious and satisfying meal.
Special thanks to the lady who was working that morning — she truly made my day!
EW
Ethan Walsh
Feb 27, 2026
Horrible customer service with complete lack of personal space, retired army medic got off a long 10-hour shift, looked up Subway says it closes at 10:00 Walk in at 8:45 wallet in hand went to grab a soda and chips only for the worker to stand less than 3 ft away watching me, went up to the counter and repeatedly told him I am hard of hearing because instead of wanting to speak louder he wanted to have attitude, when I finally heard they were closing I asked do they not close at 10:00? Man literally rolled his eyes at me said no not even explaining how they don't know how to update their time online, then asked what sandwich I wanted and before I could even finish he said they didn't have it. At this point I wanted to leave so I want to put back my soda and chips and again stood less then 3 feet away watching, filing complaint with the subway corporation cause if your going to be rude at least respect personal space but they just let it slide here I geuss