The UPS Store

Reseñas

• CS

  Chris Schierholtz

  Jun 10, 2026
  5.0
  I was in a jam and was trying to overnight a package and showed up 5 minutes before closing. There were multiple people in line and everyone was in a hurry. I did not get the name of the rad fella that was helping me but he was doing the work of 3 people and moving quickly to help everyone. It felt as if everyone in the store was on the same team and we were all trying to help each other with the coach (the rad employee) directing people kindly to what do and had a hustle I did not know existed anymore.
• LR

  Lesleen Riley

  Apr 24, 2026
  5.0
  Customer service is always the BEST!!!!
• CS

  Carrie S

  Apr 13, 2026
  5.0
  I am a long time Customer of the UPS Store in Portola Valley. They have an exceptional staff and phenomenal service. I feel we are lucky to have them located in the Ladera shopper center.
• DT

  Diana T

  Mar 12, 2026
  3.0
  I would love it if they offered photo prints on nice photo paper so I don’t always have to drive 25-30 minutes away from PV to get the job done. I see that banners and large format posters are available but not simple 5 x 7 prints.
• SM

  S M

  Mar 4, 2026
  1.0
  UPS clerk at this store was totally uninterested in assisting with customer service after a package I paid to ship by air was sent by truck instead (and currently lost somewhere in middle of nowhere.) Clerk would not help with refund or filing a claim. Told me to "ask nicely" after refusing to help! I have lots of better and cheaper options for shipping. Will not be returning to this UPS