I called to inquire about shipment information, and Jay was extremely patient and thorough in answering all my questions. When I visited the DHL location in Pomona for the first time to make a shipment, Jay took the time to go over all the items and required information in detail.
While I was there, it suddenly became very busy, but he remained highly professional—greeting every customer politely and letting them know he would assist them as soon as possible. Even while I was filling out forms, he engaged with customers, made them feel acknowledged, and helped everyone efficiently and pleasantly.
He truly provided superior customer service, which has become increasingly rare these days.
NP
norma patino
Apr 30, 2026
Son muy amables te ayudan en todo, es un servicio excelente
Brilliant Service! Jay and Jose rolled out the red carpet for me, offering options on the best way to handle my shipment.
PO
PenneyOreoluwa “Oreoluwa”
Apr 3, 2026
Jose. N Jay
This wad the BEST customer service I have evet had!!!! They really knew what wad required in their buisness n fully. Helped me getting this emergency package off to anotjer countru!!!
I woul reget any one to this office if you want secure safe n profesdional customer service!!!
PR
Peter Radovich
Mar 23, 2026
Had a great experience at this DHL center. Tajma was efficient, friendly and very helpful as she processed the TSA pre-check for my wife and me. The atmosphere is welcoming and so is the staff. Would highly recommend for your shipping needs and TSA processing.