MF
Moni no te Falla
Sep 12, 2026
TERRIBLE AND EXTREMELY AGGRESSIVE CUSTOMER SERVICE.
I am a regular Subway customer. My daughter loves this particular meal, so I order the same or a very similar combination for her frequently. This is exactly why I questioned the price when I was told that a footlong sandwich with extra pepperoni and a soda would cost approximately $24. The price was noticeably different from what I am accustomed to paying.
I simply asked why I was being charged so much and asked them to show me exactly what I was being charged for. As a paying customer, I believe I have every right to ask questions about a charge and understand the price BEFORE completing a purchase.
At that point, the male employee had NOT even handed me the sandwich. I was not attempting to take food without paying, and I was not trying to leave the restaurant without paying. I was simply questioning a price that seemed unusually high based on what I regularly purchase at Subway.
The employees who assisted me during this visit were from India. I understand some English, but I was having difficulty understanding them, so I clearly explained that I could not understand what they were saying and asked for Spanish.
Instead of trying to communicate with me calmly, showing me the charges, slowing down, or finding another way to explain the situation, both employees became extremely aggressive. They raised their voices, talked over me, and repeatedly threatened to call the police.
I could not understand why the police were even being mentioned. I was a customer asking for an explanation of a price. A simple explanation or showing me the charges on the screen could have resolved the entire misunderstanding in seconds.
The situation became even more uncomfortable when the female employee took the soda directly away from my daughter and placed it on another table, even though I was paying for it. I found that completely unnecessary and disrespectful. There was no reason to take something directly from my child during a disagreement about the price.
In the end, I PAID for my order. After I had paid, the male employee continued treating me aggressively and told me to leave the restaurant. I found the way he spoke to me and ordered me out extremely humiliating and disrespectful. I had paid for my food and simply wanted to eat with my daughter.
I have been a regular Subway customer and have never experienced anything remotely like this at another location. This was by far the most unpleasant experience I have ever had at a Subway.
Customers have the right to ask what they are being charged for. Questioning a price does NOT mean someone is refusing to pay, stealing, or deserves to be threatened with the police.
This entire situation could have been avoided with basic patience, communication, and respect. Instead, I was met with yelling, intimidation, repeated threats to call the police, and ultimately being told to leave after I had already paid.
I sincerely hope Subway management reviews what happened at this location and the way these employees communicate with and treat their customers.