HORRIBLE service. The Subway guy was working by himself, problem number one. Is Subway cutting costs at the expense of the patrons or was someone late? Is it reasonable I wait 40 minutes for two Subway sandwiches?
Use MY Mobile order instead? -A gentleman came in after I had already been waiting 20 minutes. He had a mobile order and Subway told him it was ready. He said that's why he came in. The guy behind the counter told him that the app gives misleading information. It's just an estimate? Then why tell the customer it's done? Was the worker being honest?
I guess as policy, the worker had to make his sandwiches first, so he went first. The mobile order probably didn't come in before mine. Remember, I've been waiting 20 to 30 minutes before the guy came in. He waited another 10 to 15 minutes with me. Other customers walked in and asked if I had been helped. I told them I been waiting 20 minutes at that time and they turned and walked out . I should have as well...
I asked the guy working behind the register if he thought it was reasonable I waited that long ( I knew exactly how long I had waited because I texted my wife it was going to be a while and I sent her a video of the line). He, insincerely and nonchalantly said he was sorry.. I asked if he was going to do anything to make my wait worth my 40 minutes? He did nothing. I left defeated.
As I walked to my car, I relieved the experience in my head. I tried to be patient having faith he would do the right thing. We all know that there's several things he could have done. Including call the manager to see what he could do for a complaining customer to mitigate my bad experience. He obviously just did not care.
So, decided to write this review. I walked back into the female co-worker who had just arrived and asked for her co-workers name. She said she didn't know it. Really? She didn't know her co-woker's name? I waited. A few minutes later, the guy I was dealing with returned. I asked him his name (for my review). He flat-out refused to give it to me???? Wow! Thanks @Subway. I will never go back to that Subway again. I'm considering never going back to any Subway.
Companies need to realize that the people who are paying their hard-earned money are demanding customer service again. Right is right. Wrong is wrong.
You are wrong for this #subway. I expressed my displeasure to this gentleman and gave him the opportunity to make it right. I told him I would rather write how he took initiative to make a bad experience a good one. I told him I would rather write a review that the owner or manager would be proud of for his initiative and his efforts to make the situation right. But obviously he did not care. Is this how you train your employees #subway?
AT
Autumn Truax
Sep 3, 2026
Really terrible service. If I could give less than one star I would. I receiver a coupon in the mail for Subway that they wouldn’t honor but they honored a different coupon on the same sheet. The woman working there was extremely rude and came off immediately hostile.
RC
Radhika chhabra
Sep 1, 2026
Literally avoid at all costs
JL
Jimmy Libra
Apr 11, 2026
I had a really bad experience at this Subway location around 2:00 PM. The employee who was kinda tall and looked Indian to me was extremely rude and unprofessional, which made the whole visit uncomfortable. On top of that, the way my sandwich was being prepared didn’t feel clean or hygienic at all, which is honestly concerning.
Because of this experience, I won’t be coming back again, and I’ll be telling my friends to avoid this place too. Definitely needs better customer service and higher cleanliness standards.
SV
Summer-leigh Vera
Sep 29, 2025
I absolutely loveeee how they have made our sandwiches the last few visits!!! I ordered from a few other subways in the area but honestly this location has been killing it . The ladies are also so friendly!