The UPS Store

Reseñas

• AF

  A.J. Foucault

  Sep 11, 2026
  4.0
  I've been to this UPS Store several times, mostly to process certain Amazon.com returns. They're usually well-staffed and fast. A line rarely forms. Best time to go is during regular business hours (I try to go during my lunch break). The staff is knowledgeable and will get you in and out with no issues. The parking lot is cramped and super awkward so if you can't find parking, parking on Locust St. (this store is in the shopping plaza that's on Lake Av. and Locust St.) and then walking over a bit is usually the move. 10/10 except for the subpar parking situation.
• FM

  Fernanda Morales

  Jun 9, 2026
  1.0
  I had a very unpleasant experience during my recent visit to your store. I came in to complete a return, and while the employee assisting me—a woman with long blonde hair and long nails—was attempting to scan my return label, she dropped the scanning device onto my phone. At first, she did not apologize or acknowledge what had happened. When I looked at my phone afterward, I noticed that the screen had been cracked as a result of the scanner hitting it. Only then did she say, "Oh, I'm sorry. It just slipped out of my hand." In addition to damaging my phone, I found her attitude throughout the interaction to be very rude and unprofessional. Her apology did not feel sincere, and she showed very little concern for the damage that had been caused. Rather than making an effort to address the situation, her response made me feel dismissed as a customer. While I understand that accidents can happen, I was disappointed by both the damage to my phone and the poor customer service I received. I would appreciate having this matter reviewed and would like to know what steps can be taken regarding the damage to my phone and the conduct of the employee involved.
• SA

  S N AHN

  Apr 26, 2026
  1.0
  I came in the store on Lake Ave to drop off a package, but two female employees were busy cahtting with each other, so I waited for a moment, expecting they would stop and assist me, but they ignored me and kept talking. So, I said I was waiting and asked why they kept talking, but I was told I was rude by the staff member with black hair and glasses. Customers are not there to hear employees’ personal conversations wasting their precious time!
• JJ

  James

  Sep 17, 2025
  1.0
  Have you ever paid 37 actual dollars for a box? No. I mean just the cardboard. Well, if you've ever been curious what that is like, just stop by a UPS Store! Today I went to return an Amazon item at UPS. My item was 32x16x4. So, basically, needing a flat rectangular box, not terribly large. Well, UPS had one, and it was literally $37 dollars!$40.46 after tax. Since I had to return this item today, my hands were kinda tied. I had to dish out the dough for CARDBOARD! CAAAARDBOARD! Forty whole dollars! Way to really screw your customers, UPS. Literally never using your services again. Thanks
• JJ

  Jill J

  Aug 28, 2021
  5.0
  Great service!!!