The UPS Store

Reseñas

• SJ

  sylvia JJ

  4 days ago
  1.0
  Very rude staff- Gary have you go forth and back and make mean comments on customers. It looks like he is the boss of the store. Never coming back.
• PJ

  Palak Jain

  Aug 22, 2026
  5.0
  Very helpful
• YL

  Yanan Liu

  Aug 20, 2026
  1.0
  I've already reported the issue to the compliance team. The store charges $2 for the tape to seal a small box. When I tried to call and confirm with the store manager, the Indian manager&owner yield at me and said they only serve rich people not poor people in this area, and if I want free service go to other stores, then hung up the phone. No wonder why they only have 2 star review. The one on El Camino is way better than this one. Not coming back 100%.
• JZ

  Janice Zang

  Jul 24, 2026
  1.0
  worst ups experience ever. rude to people.who needs special assistance.
• KW

  Kris Wang

  Jul 23, 2026
  1.0
  ⭐☆☆☆☆ I just experienced one of the worst customer service interactions I have ever had at a UPS Store. The employee, Gunvant, an Indian older man wearing glasses, was extremely rude, dismissive, and unwilling to help me send my package. Instead of explaining the process clearly or offering basic assistance, he refused to help unless I paid additional money for the service. His attitude was hostile, disrespectful, and completely unprofessional. I felt that I was not being treated fairly or consistently, and the entire interaction left me seriously concerned that I may have been treated differently because of my background. I cannot prove what his personal motive was, but the way he handled the situation made me feel singled out and unwelcome. No customer should leave a UPS location feeling humiliated, pressured for extra money, or treated as though they are not worthy of basic assistance. Is this really the standard of customer service UPS accepts? UPS management should immediately review this incident, investigate Gunvant’s conduct, and determine whether all customers are being treated equally and respectfully. This was not a minor misunderstanding. It was a serious failure of customer service. I will not return to this location, and I strongly recommend that others avoid it.