BD
Byron Devers
Aug 27, 2026
My family has been coming to this restaurant literally since the day it opened, for everything from countless family dinners to taking our little league team there after games. It's a shame, but I won't be back because of poor in-dining customer service.
We came inside recently to order 4 footlongs. We were the only people in line, and there was one car in the drive-thru. I know because we passed it on the way in, and we were told it might take a little extra time and that ordering at the kiosk would be faster. I said that's ok, we'll wait. That's when the attitude began. It was clear she didn't want to make our sandwiches the "old school way" by us telling her what we wanted on them and watching her make them at the counter. She then made it a point to let us hear her tell the other employee to keep taking other orders that came in after us in the drive-thru before helping us. That's when we just walked out and drove to Jersey Mike's less than 2 miles away on 10th Street.
We don't like ordering from kiosks because my wife has a serious allergy, and it is often hard to specialize... aside from that, we're tired of learning a bunch of different ordering kiosks... that's why we come inside. If we wanted to order from a digital system, we would just order from the app or online and then come pick it up.
We will not spend our hard-earned money at a Subway that treats us like second-class customers just because we decided to come in and give you our business in person. I hope it was worth it because we won't be back. The customer service (and sandwiches, to be honest) is better at Jersey Mike's and Firehouse Subs, both of which are nearby. Congratulations Subway on Tierra Subida... you lost a lifelong customer.
JG
Jaida Gonzalez
Aug 15, 2026
Just came here this morning and disappointed in what I saw in my sandwich when I got home. The girl was overall nice, no attitude at all and even asked if I needed a receipt, I said no thinking I wouldn’t need it since it isn’t hard to make a sandwich that has instructions to follow (I couldn’t even order in person and had to order through the kiosk) I should’ve just gotten the receipt so I can go back to get the sandwich remade the way it should’ve been done the first place . My sandwich was missing three things, red vinegar, oil and bacon which I paid extra for. Just feel like I wasted money on something I didn’t order. Even if I did have the receipt and if I did choose to go back, I shouldn’t have to drive back to get this remade, it’s an inconvenience, just make the sandwich correct the first time.
This is my first time seeing a Subway with a drive thru! The employee was very nice and took my order quickly. There were a couple other cars and a little wait but that’s expected with people wanting different things. I ordered four footlongs in the drive thru and we loved them! Great service and great food!
JH
Jeff Harrington
Aug 12, 2026
Love everything about this place !
JH
Joe Hernandez
Jul 29, 2026
The food was great and fresh. I loved the drive thru that’s open after hours, and how close it is to Palmdale Hospital. Thanks for being there for my family when we needed some good food! We’ll be back for sure.