22min late for a pickup order on a slow Sunday evening with 4 other orders on the monitor and no in person customers. No apologies or explanation, just blank stares from the staff.
Honestly, I don’t really feel like coming back when staff can’t say a simple “sorry, we are running a little behind, it will be 5-10min late”
JC
Jesus cazares
3 days ago
Absolutely terrible experience at this Wingstop. I waited 2 hours for my order, which showed as ready after the first hour. When I asked an employee about my “ready” food, I was told they were still cooking it. Another 30 minutes passed, and when I asked for an ETA, a different employee told me they would just be starting it now. After another 30 minutes, I finally received my food, only to find out that my order was incorrect.
When I informed the employee and asked how quickly they could correct the issue, his response was that he didn’t know. To make matters worse, there was no manager on duty to take responsibility or help resolve the situation.
The lack of communication, organization, and basic customer service was unbelievable. Waiting two hours for an order only to receive the wrong food is completely unacceptable. The employees seemed unprepared to handle the situation, and nobody could provide a clear answer or take accountability for what went wrong.
This was a complete waste of my time and money. Management needs to seriously address the way this location is being run. Based on this experience, I would not recommend this Wingstop to anyone.
Prince was absolutely amazing! He was incredibly friendly, welcoming, and had such a great attitude. He made the whole experience at this Wingstop so much better. The customer service was excellent, and I’ll definitely be coming back. Thank you, Prince, for making our visit such a great one!
This Wingstop location is AWESOME! I am really happy with the service and the team has a great vibe and energy! My food tasted great! Thank you!
This place is doing great! Staff communicates with me about my order! I am a regular customer and I always have a great experience and my food comes out very good! I don’t know what the heck these customers are talking about in their negative reviews! I mean they’re entitled to their own opinions and experiences but they need to understand this place serves chicken and it has to be cooked well! And many people want to eat at Wingstop. That’s why there’s a waiting time. I have witnessed customers be rude to the staff, it pisses me off that customers don’t appreciate the staff working hard on the orders and to make it right! People just don’t have patience anymore. This Wingstop store I support! 👍