The UPS Store

Reviews

• ES

  Emily Salazar

  Jun 3, 2026
  1.0
  This place is so unprofessional, I came in to do a return and the lady with blond hair was so rude. Amazon said drop it of and show label. They told me I had to pay 5 dollars to print it out even though Amazon said it was suppose to be free. Said they couldn’t take my package even if I put tape which I’ve done a million times. She started to get annoyed when I told her that Amazon said I wouldn’t have to pay anything. Don’t do your Amazon return here.
• RJ

  Rocky JL

  Jan 19, 2026
  1.0
  This place should be closed down or flagged by UPS for quality control issues. When it comes to mail and potential mail theft or fraud, professionalism and safety protocols should be taken very seriously. Not at this place. I brought a bag of Frontier equipment in to return it and the young man behind the counter was to lazy to remove each item and properly scan each item. So needless to say, I got a nasty gram from Frontier the next day to advise not all of the equipment was returned. Luckily my package hadn't been picked up yet and I was able to drive down, on a Sunday, total waste of my time to make sure all my equipment was still in the package. It was but it's the point that this place doesn't have protocols in place to protect the customer, the employee, the owner and the companies (ieFrontier) It's just incompetence and laziness.
• AA

  Adeliz

  Dec 23, 2025
  1.0
  They say they close at 6:30 but close at 6:10?!? What do you mean they close at 6:30. I just needed to pick up a simple package.
• VH

  veronica hubbard

  Dec 9, 2025
  1.0
  I have been a UPS box customer since this location opened and I can tell you it has gone downhill. We have attempted various times getting our packages and it is closed. It is unacceptable. They may need to hire more staff to cover the lunch breaks. Another thing why not answer the phones ??? They are never available. Lastly a few days ago their system was down and were not able to notify us of packages which is so inconvenient since we are expecting a lot of packages due to Christmas. The only one person that is always very polite and professional is Jesus. Everyone else needs serious training on customer service.
• LL

  Luisa

  Jul 6, 2025
  1.0
  I had initially intended to make this UPS location my go-to store for package deliveries and Amazon returns, given its proximity to my new home. I walked in today with a positive attitude, introduced myself, and shared that I had just moved to the area and was planning to become a regular customer. Regrettably, the customer service I encountered was anything but welcoming. The young woman behind the counter appeared disheveled and entirely disinterested. As I placed my Amazon return on the counter and reached for my phone to retrieve the QR code, she snapped, “Are you going to give me a QR code?” in a tone that was unnecessarily rude and impatient. I calmly replied, “I’m trying—I just got my phone out,” but the interaction had already soured. She processed the return without a word of courtesy, handed me the receipt in silence, and offered no acknowledgment or thanks. Needless to say, I will not be returning. First impressions matter, and this one made it abundantly clear that customer care is not a priority at this location.