The UPS Store

Reviews

• KM

  Khusbu Mahato

  Jun 8, 2026
  5.0
  They are super friendly, helpful and understanding. I really like going to this neighborhood ups store at La Salle.
• AC

  Alex Campbell

  Jun 2, 2026
  1.0
  Painfully slow and inefficient.
• BL

  Brandon Leung

  May 21, 2026
  1.0
  Never go to this store. They charge for buying tape to tape a corner of a box I forgot. The nickel and diming is so extreme. I plan on telling every customer that thinks about going here never to go here. You are a neighborhood store; act like it. You bring down the whole community. It is shameful. Every other store tapes for you if you forget. As I was buying the tape they did it to another customer so I gave him some of my tape I was forced to buy. Go to the Piedmont Ave store instead. They are the best! They give great service and never give you a hard time.
• JS

  Jason Scott

  May 16, 2026
  1.0
  I’ve gone several times looking for a notary, but the notary has not been available. I’m giving up.
• TC

  Tai C.

  May 2, 2026
  1.0
  This place has the worse customer service. The employees are very rude, condescending, and the attitudes are very unprofessional. I understand doing this type of work can be difficult. But if you start an interaction with a customer as being rude, you can't expect anything less than the customer, returning the same energy back to you. I try to do everything I can to avoid having to deal with the employees at this location. Whenever I have to pick up package, I dread asking the representatives to grab my packages for me. Wish the owner would mandate his or her employees to complete a customer service training as well as a training on how to talk to customers with professionalism and courtesy. Hopefully the service gets better at this location or else I will take my yearly mailbox fees to a different location. To the owner... thank you for the response. But I will not be contacting you in regards to this interaction, in the past unfavorable interactions I have had at your location. Looking through the reviews here it is very evident that there is something going on with the employees at your location. Instead of continuing to ask people to contact you for you to make the situation right, try working with your employees to change their attitudes to make the situation right or better for customers, So that you can start getting good reviews and stop having to correct unchanged behavior. The way the business should be run comes directly from the owner. Seems as if you have been allowing this behavior to go on for a while now. I can only see this causing your business to suffer in the long run. UPDATE So I went into this location to once again pick up packages. And once again customer service was horrible. I was ATTEMPTING to hand the package slips to the rep and he got an attitude with me because did not stop to hand them to him I instead was walking and attempting to hand them to him. He got an attitude and started to become condescending. I can not understand for the life of me why all three of the reps were on the packaging side and not ONE rep was on the mailbox side. And then when a rep is needed for the mailbox side that rep gets an attitude because a CUSTOMER is walking and trying to hand him the package slips, refuses to hand packages to customer and then refuses to give his name when asked. So I contacted the email that the "Owner" who is actually the manager, responded to my previous post and asked me to do and this is HER response.... Hello Tai, This the manager of the store. I reviewed the situation with my employee. He was simply following required package pickup procedures by asking for the pickup slip before retrieving your package from the back. Any delay or confusion was completely unintentional, and I apologize if the process came across as unprofessional. However, I would like you to understand that our UPS Store location operates differently than most locations and has two separate service sides. Customers picking up packages are required to wait for an employee to assist them on the package pickup side. Myself and my other employee also witnessed the interaction. We deserve to be treated respectfully while assisting customers, and in this case, he was acting appropriately. This email will also be reviewed by the owner, and it will be at his discretion whether he would like to contact you directly regarding this matter. Thank you, So they deserve to be treated respectfully but are not required to treat customers with half the respect or common courtesy they expect to be given? Double standard much? If you can avoid this location DO SO AT ALL COST. Not worth the stress headache rude or condescending behaviors of the staff. Like I said earlier, starts with management. If management is unprofessional and rude then the employees will follow suite.