I had a very disappointing and uncomfortable experience at City Trends on Market Street.
I spent over $100 on items, and everything was packed into a single paper bag that clearly wasn’t strong enough. I specifically asked the cashier to double bag my items, and she refused. The bag ripped before I even made it out of the parking lot, leaving me struggling to carry everything home. This was completely avoidable with basic care.
On top of that, the customer service was extremely unprofessional. I am a transgender woman, and the staff were making faces, laughing, and whispering in a way that felt very targeted and disrespectful. I know the difference between normal behavior and being mocked, and this crossed the line.
No customer should be treated like that—especially while spending their money there. Between the careless handling of my purchase and the disrespectful behavior, this was an unacceptable experience.