Salvador Ayala: Allstate Insurance

Reseñas

• NF

  Nick Freeling

  Feb 23, 2026
  1.0
  Last year we switched from a 5k to 10k deductible. They never made the change and then billed us the higher amount. They also have screwed up 2 years in a row and sent us the bill instead of billing our Escrow Account. This phone number takes you to an outbound call center. Hold times are 30 minutes+. For ANY insurance company to agree to lower the price and raise the deductible and then not do it and act like the call never happened (which results in them billing at higher numbers) is completely unhinged for any insurance agency, and then add on top the inability to correctly bill an escrow makes this a total donut of an experience.
• PC

  Pablo De La Cueva

  Feb 29, 2024
  1.0
  I'm writing this because we have been AllState members for years now, with a clean record for all our past policies and low mileage drivers. Being the person who pays for our insurance, I learned through this last autopay about the double digits premium price increase. Ours came up to a soaring 46% increase. We didn't receive any heads up of this, and being autopay members, we are firm in our view that "price increase notice" is represented by renewal documents sent electronically to the app, when the price of our policy hasn't had a single double digit increase in years, is absolutely not proper notification to policy holders. This was the initial reason why I called in. I wanted to express my sentiment, and furthermore, I wanted to know the specific factors that went into our increase being so high. I read on all available news articles (because this is how I found out about the system wide increases, not through any courtesy from the insurance company) that while the overall increase was 30%, individual members could see a range from 11-55%. So I was curious about why ours was at 46%. When I called, I was greeted by Claudia, who was nice until I started inquiring more detailed questions about my policy. When I made a point, she started talking over me, adopted a combative tone, which at that point I did as well, and threatened to hang up. We got into more details, and she said the reason why our policy may have gone up was most likely because an odometer reading we never sent in. I believed we hadn't. So I asked for her to look into this. If it hadn't been sent, the state of CA requires them to put down a 13,000 (we drive 8000-1000). So upon looking at it, we did receive and filled it out, which she initially said we hadn't*. At this point, she tried to walk that claim back. I have a recording of the call and so do they. Being that they warn you they will be recording it, I always do the same. Anyway, once it was clear that there was contradicting information, and they couldn't really, at least on the call with present information, justify the decision to hike ours up by 46%, she said that she had to hang up the call, and her supervisor call my family. My mother is the main policy holder, and they said they could only call her. She's not legally or technologically savvy, and they said that if I wanted to be on the call she had to merge me. I requested that the insurance office merges me, since she's not technologically savvy. We will see what the result is, but I feel disappointed, personal injury and lied to. I will be taking legal action, as there are many aspects about this situation that don't feel right. Be cautious, as I'm sure most insurance companies are doing things like these at the moment.
• JR

  Jessica Ramirez

  Aug 21, 2023
  1.0
  I can never speak to anyone. So annoyed.
• ML

  Maria Lazarit

  Dec 16, 2022
  5.0
  Good
• JJ

  Jo

  Jul 28, 2022
  5.0
  Fierce agency. Friendly and attractive office