FP
Felisa Paul
Sep 29, 2026
The East Indian owner of this Subway did not greet me back as a customer who purchased a 5 Italian Sandwich. I genuinely and politely said, Hi. He just looked at me and said in a dry tone, "How can I help you?".
I noticed that the Health Department gave the store and A rating; however, when I walked into the store, the tables were messy with food crumbs. The floor had not been swept because I saw food crumbs around the table.
One of the workers was sitting down eating lunch when I walked into the store. When she finished eating lunch, she clocked out and did not clean the dirty tables or sweep the floor before she left the building. Mind you, she moved from a dirty table to another dirty table when I walked into the store!! She didn't clean any tables!!!
Before I placed my order, I used my own personal wipes to clean the table where the lady employee was sitting prior to her moving to the next dirty table.
This message is to the store owner and store manager. When a customer greets you, it's common sense and common courtesy to greet the customer with a warm and polite tone.
Secondly, there should always be an employee, be it part-time or full-time, to make sure the restaurant is clean! When the restaurant is not busy, have an employee to check and clean the restrooms and clean the dining area every hour. If you need to hire an employee for cleaning purposes only, then by all means do so.
I don't give a flying biscuit if the owner is East Indian or another nationality!! When I am spending money in your establishment, I look at how I and other customers are treated. Period!
I recommend that the employees of this store, specifically the East Indian owner or East Indian store manager, be trained on offering World Class Customer Service.