Did a pick up order and they forgot some of my order. I didn’t realize it till I got home so I had to go back and of course they were not apologetic. They didn’t ask if they could correct it or offer to add some more for the inconvenience.
AP
Ashly Pajerski
3 days ago
Customer service was terrible. If you don’t like your job leave. I was waiting in line and they helped a guy that came in after me. I asked for the wings well done so they would be crispy and they are literally barely done. I will not be going back to this location. When you spend 50$ on wings the order should be right. This is why businesses fail.
Its funny owner supposedly cares about the customers and response to the reviews but won't answer the phone when you call the restaurant won't answer their phones at the restaurant basically steal your money because you bought something and you didn't receive it and you can't get ahold of nobody to get your money back it's crazy
It's called wing stop not drumstick shop. 30 or 60 pack of drum sticks and no wings? Come on. Been here a few times but half the time it's incorrect. After the 3rd pickup issue going to this location and having issues with orders being incorrect, it's time to move on. Forgetting sauces, bags, no wings, waisting everyones time having to go back, it's ridiculous. Even the worker say everything in the bag to confirm. Getting 1 free french fry for the trouble isn't worth the time spent having to deal with this store. Stay away. Any response by the franchise owner is unwelcome. Get better employees, they make $20 an hour. No apologies from staff and no customer service with said issues after bringing it up. Having other reviewers with the same exact experience, it sounds like you have an issue running your store.
I ordered takeout and the worker was so patient with me in the phone. She helped me out and took her time especially when I messed up and we had to start from the top.