The UPS Store

Reseñas

• MR

  Malachi Ramirez

  3 days ago
  1.0
  Wow I can see why this place has a bad rating I usually don't rate stores and if I do I would want to say positive things but man I have not experienced anyone who could care less to help customers, this woman attitude was absolutely disgusting not sure her name was she doesn't know how to talk people properly, her body language said I was bothering her yeah I would NOT go to this UPS Store. Extremely unprofessional.
• HK

  Harigun KAUR

  Aug 24, 2026
  1.0
  The lady named Rachel was extremely rude and completely unprofessional. She was on her phone, wearing AirPods, and showed zero interest in attending to customers. She didn't even acknowledge me properly, spoke rudely, and acted like we were disturbing her. No courtesy, no customer etiquette at all. Very disappointing experience — management really needs to look into this.
• MH

  Mike Han

  Aug 24, 2026
  1.0
  这家店真是糟糕透顶 我去邮寄一些东西 袋子收费9 美金 透明胶… 然后很少的东西 收费一共40 多刀， 我给她信用卡 ，出了点问题， 回车拿💰，她不收大钞。我要求cancel，她不给cancel， 也不给退我的东西，最后我就走了… 这是一家黑店 再也不来…
• MC

  mayra cuevas

  Aug 15, 2026
  1.0
  Very unprofessional customer service. I came to this location on August 15 around 9:30 AM to make several returns. The employee assisting me was on a personal call on speakerphone while helping me. After scanning one return, she asked for the next barcode. I said, “Give me a second,” while pulling it up on my phone. The person on her speakerphone then repeated “give me a second” in a mocking tone. Instead of addressing it or apologizing, the employee lowered the volume and appeared to laugh/smirk. Customers should not have to listen to employees’ personal speakerphone conversations while being assisted, and they certainly should not be mocked by whoever is on the other end of the call. This was disrespectful and unprofessional.
• AG

  Alia Gonzalez

  Jul 31, 2026
  1.0
  Lady was super rude this morning. She had just gotten off the phone arguing with a customer saying things like “yes I’m serious” “well we shipped it out on time so I don’t know what to tell you”. Once she was off the phone she didn’t want to take my Amazon return because I didn’t have it in the original Amazon box and I only brought it in the manufacturers package. Totally understand that, but the way she went about it wasn’t okay. When I tried to explain that Amazon said the opposite, that I didn’t need the Amazon package and to just bring it in the manufacturers package, she kept cutting me off (maybe 3 or 4 times) and pointing at my QR code on my phone saying “It says right there, “Customer packed”. 100% felt like she was projecting her incident on the phone to our interaction. I was nothing but nice and I didn’t argue, I was just trying to explain what Amazon said when I submitted the refund. I double checked after and it confirmed what I was trying to explain to her. I don’t really have good interactions here and I try to avoid coming here as much as possible, I’ll make sure to steer clear of this location after today.