Subway

Reviews

• PS

  Priyanka S

  5 days ago
  1.0
  This review is about the poor attitude and customer service of one of the female staff members at this location. I visited on Wednesday and ordered two 6-inch Sweet Onion Teriyaki subs, which were the Sub of the Day. Before placing my order, I specifically confirmed that Sweet Onion Teriyaki was the Sub of the Day, and the staff acknowledged it. However, during billing, the employee mistakenly entered the order as one 12-inch Sweet Onion Teriyaki sub. When I noticed that the final amount did not reflect the Sub of the Day offer, I asked about it. Instead of checking the issue, she repeatedly told me that there was no Sub of the Day offer in the store, only some offers with chips, and that any promotion was available only through the app. Since my order had already been prepared, I paid the higher amount. After receiving the receipt, I saw that the order had indeed been billed as a single 12-inch sub rather than two 6-inch subs, which appears to be the reason the offer was not applied. When I tried to explain this, the employee acted as though she did not understand the issue and was unwilling to acknowledge or correct her mistake. What disappointed me most was not the extra charge, but the lack of accountability and poor attitude toward a customer trying to clarify a billing error. If Subway continues to employ staff who are unwilling to listen to customers or admit mistakes, it risks losing customers.
• DT

  Deans Townsend

  May 15, 2026
  5.0
  This Subway is one of the better ones. Usually clean and tidy. Parking can be challenging when the other businesses are busy. But otherwise it's fine. I can't think of any negatives.
• EG

  Elisa Gomez

  Mar 24, 2025
  1.0
  First list start off by saying these people in this establishment have no clue of English and I’m a Mexican American. I can fluently speak both. Let’s clear that up. however, today I had my daughter stop in and get me a sandwich not only was this employee disrespectful and rude. She didn’t even make the sandwich as I was on the phone with my daughter telling her what I wanted she brought it home. There was hardly any meat there was hair in my food. There was no lettuce nothing of what my daughter spoke to her was in my sandwich and it was a hard as a rock and we live down the street that’s the first issue. The second issue is when I came back because my daughter Apple paid them the other lady in the front when I asked to speak to the manager she looks stunned, like she didn’t understand me. I wasn’t gonna speak Spanish cause I don’t need to you need to understand English, especially if I come in there as a paying customer, she says there’s no manager. I said OK I open my sandwich. I said there’s hair in this food and I want another sandwich made properly. This is not what I ordered so she proceeds to get on the phone and call whomever as I am taking pictures of their license, I’m taking pictures of everything that has to do with this establishment. All 99% of us can’t be wrong about this restaurant. Look at your reviews so after she hangs up the phone with whom ever she speaking to you cause I’m videotaping the whole conversation she proceeds to make my sandwich while the other girl that helped. My daughter finally comes out from the back because she was scared for whatever reason I have no clue so as she wraps up my sandwich, she tells me next time have a receipt. I said I did. I showed you my Apple Pay. She says that’s not a receipt lady you better get up to speed legal binding. Documentation is Apple Pay as I showed you and it shows your establishment the address and what I paid. !!! This place needs to be closed down and new owners need to take over. You guys pay low wages for my heritage people, but they need to understand English too not just Spanish and their customer service skills need to be impeccable. I usually go to the Eastside subway off Mckee because I never have issues there. I will never come back to this nasty nasty subway.!
• AM

  Aya Mo

  May 29, 2018
  2.0
  味は好きだけど、写真と仕上がりが余りにも違っていて残念だった。I felt regretful that the photograph and the actual finish were very different.