Michael Kors Outlet

Reseñas

• SS

  Sales Agent SDR

  May 25, 2026
  1.0
  I purchased 3 handbags for Mother’s Day on May 9th, 2026 from the Michael Kors store in Milpitas. Yesterday May 24th, when I went to exchange one of the bags, I noticed that the prices of the handbags had been reduced compared to when I originally purchased them. I asked if the price could be adjusted, but the cashier stated that it was “company policy” not to do price adjustments. I then said that since the return policy is 30 days, I could simply return the bags and repurchase them at the lower price. However, the cashier told me I could not repurchase them on the same day because it would still count as a price adjustment. Instead, I was told to return it today and come back the next day to buy them again, and that the store could hold the bags for me until then. This makes absolutely no logical sense from a customer perspective. Whether I buy the bags today or tomorrow, I would still be paying the same price. The only result is unnecessary inconvenience for the customer by forcing an additional trip to the store. Eventually, another cashier/helper stepped in and told her to allow me to return and repurchase the items, which she then processed. I would like clarification on whether this is truly an official company policy. If it is, I request the company to explain the reasoning behind such a policy, as it is highly inconvenient and unfriendly toward customers. If this is not an actual company policy, then this seems to be another example of untrained or unprofessional staff creating unnecessary problems and treating customers disrespectfully. More than the money involved in the price adjustment, what disappointed me most was the rude and dismissive attitude shown toward a paying customer. The cashier/salesperson marked my transaction as “Final Sale,”. The handbag itself was not listed as a final sale item, so I do not see how an employee can arbitrarily decide to make a customer’s purchase final sale. It was done specifically for my transaction rather than based on any actual store policy. The treatment I experienced felt unfair, disrespectful, and discriminatory as a customer. I request the store management to review the store video footage to evaluate how the conversation took place and how the cashier interacted with me during what should have been a simple and normal customer transaction and take necessary action to avoid this kind of rude behavior.
• SK

  Surinder Kumar

  May 24, 2026
  1.0
  Very poor customer service
• RB

  Ravindra B

  May 17, 2026
  1.0
  Worst experience, store is empty but they are holding the people outside in the line.
• YP

  Yeimi Pachon

  May 17, 2026
  1.0
  I entered this store with my boyfriend to look around and shop. I picked up two bags and a wallet, and then we went to look at watches because my boyfriend found one he liked and I was actually planning to buy it for him. While we were walking toward the register, I noticed several employees suddenly communicating through their headsets and staring at us in a very uncomfortable way, as if they assumed we were going to steal something. The whole situation made us feel judged and unfairly targeted. My boyfriend is brown-skinned, and honestly the experience felt discriminatory and very uncomfortable for us as customers who were genuinely there to purchase items. I understand stores need security, but there is a difference between doing your job and making people feel unwelcome based on their appearance. Very disappointing experience.
• NH

  Natalie Herrera

  May 12, 2026
  1.0
  The young tall/thin Asian lady I’m not even sure what her role is but she did not greet anyone or help anyone at storefront. At checkout the lady was going to ring me the STOCK purse that was visibly dirty. I had to ask her to get me a new back that was in its packaging. She then assigned the thin Asian lady to bring my bag 💼 AND she didn’t even confirm the design or serial number of the bag! I almost walked out with a whole different bag that I didn’t choose!! I politely asked for the bag that I chose. The lady ringing me up asked the Asian lady again to grab my bag and completely ignored her request and she had to go back and grab it for me. I felt complete entitlement and snotty towards the whole experience. Like girl, you work at MK not for the president chill. Fr.