FedEx Ship Center

Reseñas

• DM

  David Moore

  1 day ago
  1.0
  If I could give zero or negative stars instead, I would. FedEx is horrible in general. I usually use UPS as they are MUCH more reliable. In processing a return, I accepted the advice of the seller to use FedEx as it is cheaper (my mistake). I dropped off the package (Haven Ave Menlo Park FedEx) and it was inspected and labeled by FedEx staff. Several days later the package is back at my front door. No explanation by FedEx. I then spend more of my time going back to FedEx (El Camino Redwood City) to have it sent a second time. The employee first states that he can take the item, but won’t be able to give me a receipt. The item is $800. I explain to him that this is not acceptable. He says there's nothing he can do. What? I remind him that FedEx created this problem and it’s their responsibility to fix it. For whatever reason, he can't even find my original drop-off in the system. He keeps asking me for details about the drop-off. The whole point of a delivery system is that THEY keep track of this stuff. All they should need is the Tracking # / label (which I had provided). After waiting for 30 minutes while the employee is contacting the Menlo Park office, they finally find it in the system. Despite this, he returns to say that he can’t process this in the RWC office. I then ask that I be refunded for the shipment as they did not fulfill their end (and wasted my time on top of it). He tells me he can’t do that either and that I need to call customer service. FedEx is just incompetence on top of incompetence. STAY AWAY FROM FEDEX AND USE UPS INSTEAD!!!
• AL

  Alice Li

  3 days ago
  5.0
  The staff here are incredibly nice. Jess was so kind and patient with me throughout the whole process, helping me navigate different technical issues with my FedEx account and even finding sturdier cardstock to help protect my fragile documents. 🫶 I had a very time-sensitive package that needed to get to New York the next day, and she was incredibly patient with me while I explored every possible option to make it happen. She stayed incredibly helpful, patient, and kind throughout the entire process, even as it got close to closing time. I’m grateful for her help and excellent service!
• VG

  Victor P Garcia

  Sep 11, 2026
  1.0
  I was expecting an important package that was to be delivered to my residence on Friday September 11, 2026. The driver arrives, but instead of delivering my package as I was available to sign for the package they leave a sticky note at my door! Seriously!?? I contacted customer support about this irregularity and they assured me it will be delivered again the next day, but PLEASE don’t send that driver again! They were just thinking about clocking out!
• FF

  Fμν

  Aug 18, 2026
  5.0
  One of the ladies there was super helpful and she even called us to let us know the package arrived so we could pick it up.
• UN

  Ulara Nakagawa

  Aug 18, 2026
  1.0
  I went to this FedEx location around 11 a.m. on a Tuesday to send an important, time-sensitive package, and there was literally no one there. The store was completely empty, like an apocalypse had taken place. I waited, called out several times to see if anyone was in the back, but nothing. I finally had to leave, which was incredibly frustrating and a complete waste of time. I also tried calling the location directly, but just ended up in an automated voicemail vortex with no way to reach anyone. Really disappointing experience.