Wingstop is famous for terrible service but this location is easily the worst of any of the couple dozen I’ve ordered from in the last decade.
Orders are ALWAYS at least 30-45 minutes late, no matter the time of day, no matter how busy they are.
I’ve been standing inside this location for 15 minutes for an order that was supposed to be done 10 minutes before I ever even got here. There were 4 other ppl in here waiting for online orders. The board says that all of them are “ready” but none of them actually are. It took 10 minutes for an employee to even acknowledge me or verify they didn’t have the order sitting on a shelf in the back.
I already know before I get my order that something about it is probably going to be wrong or missing.
Just watched an employee cough all over the register. Didn’t cover his mouth or anything.
This place is cheeks. Order at literally any other Wingstop location. Or go to Bdubs down the street.
EDIT after I got home and ate: took 33 minutes to actually receive my food. I placed my order at 8:45pm for a 9:45pm pick up time. I didn't walk out the door with my food until 10:18pm. Maybe that doesn't seem like a big deal, but my wife and newborn baby were sitting in the car waiting. I had places to be. People, in general, can't just wait an extra half an hour when they have families to feed, blood sugar to manage, time restraints to get to work or meetings. It is inconvenient at best and disrespectful at worst to promise a delivery time and miss it with enough time to watch a full episode of Family Guy with commercials.
While I was waiting, 3 ppl working in the back clocked out with huge to-go bags so I'm guessing the reason why my order took so long is because they were cooking for themselves first. More power to you guys but I wanna go home too lmao.
I ordered 10 regular hot, 10 lemon pepper, 10 mild, and a regular fry. Got more than 10 of each flavor, the fries were slightly underfilled, and they gave me an extra ranch and extra honey mustard more than I ordered.
The negative review is going to stay because I'm sick of giving this place another chance every six months just to wait so long I might as well have gone home and doordashed something else. I see the bot reply from Wingstop corporate below and I don't care. Not gonna do anything about it. But if this review loses Wingstop 2 or 3 orders, averaging maybe $50 each, $150 total loss? That means more to me than whatever stupid $10 coupon I would probably get in my email just to wait another 34 extra minutes.