The UPS Store

Reseñas

• MS

  Michael Seibert

  6 days ago
  1.0
  Very rude and confrontational owner! Sent package to Bay Area from Madera for $46.51 on July 24, with an expected delivery of July 27, came back to store on Aug 17. Owner said it was never delivered and she was a Franchisee and it was not her problem, that either the driver or UPS was responsible and once it left her store she was done! I told her that I paid for a package to be delivered and it was not. Filling a claim with UPS is close to impossible, all AI ,no people.
• PR

  Pamela Rico

  May 11, 2026
  5.0
  Convenient. Parking is generally easy. Quick service. Nice employees that are extremely helpful!
• MM

  McKedd

  Mar 25, 2026
  1.0
  It is understandable to have reasonable fees or surcharges, but over 20 times the actual service? I needed 1 single-side, black and white print of an email. The cost for the copy was .25 cents. The email fee was $4.99!! Total cost to have 1 copy printed, $5.26. I'll gladly drive another 5-6 miles to Fresno to FDX where there is NO email fee. To TRY to justify this 30 second transaction as "expert labor" and "overhead" is insanity and greed, in my opinion. Especially when it can be done self-service. I could MAYBE understand if there is a IT maintenance fee for encryption, secure storage and/or deletion to a dedicated mailbox for this particular service. Nope. It's the same general email box they've shared in other reviews. Fool me once, shame on you....Never again! This really stands as a PSA and warning to others. My opinion/recommendations would be to SKIP this location. Do not waste your time, gas and money to come to this location for a simple service.
• NB

  Nakayla Binion

  Mar 13, 2026
  2.0
  I shipped out a package 10 mins before closing. When I walked in the owner just looked at me and looked away very cold like. Not long after another customer walks in and asks the owner if she had a bad day bc of how cold she appeared to be. A guy helped and was nice until he wasn’t. I mistakenly forgot to ask if they could tape my package and I wasn’t sure they’d catch it. I left and turned back around and it was 3 minutes after closing however they were still in the same spot when I arrived and I’m telling the guy I have a question and he keeps mouthing closed. The owner actually opened the door for me after some back and forth and allowed me to ask the question. When you’re in a smaller neighborhood like the ranchos you want to build rapport. I get it was minutes after closing but what if I left a personal belonging in there. That guy was just gonna keep mouthing and motions with his hands he wasn’t going to help. My mother avoids this store as she had a similar experience. I’ll be taking my business elsewhere
• JP

  Joshua Pett

  Aug 19, 2024
  1.0
  Older short lady was kind of rude it was end of day maybe she was just tired but wasn’t very charismatic …maybe that’s why she works there lol