SS
Sandra Sánchez
Jul 23, 2026
I was at the hospital with my husband and hadn't eaten anything until 4:45 p.m. I was craving something fresh, so I decided to stop at Subway. I ordered a broccoli cheddar soup and a tuna sandwich. When I was choosing the vegetables, I asked for black olives, which I love. The employee put only three slices of olives on my sandwich. I politely asked if she could add a few more, and she replied, "I can't, they're watching me." I said, "I can't believe only three slices of olives are allowed on a sandwich," and she responded that the standard is actually only two.
This was very disappointing. First, I had gone the entire day without eating, and when I finally found something I was looking forward to, the experience was ruined by this kind of service. I paid for my meal—it wasn't free.
This is the first time I've experienced something like this at one of your locations. To make matters worse, the payment screen suggested leaving a tip. Honestly, after an experience like this, why would anyone feel motivated to tip?
I hope you review this policy and the way it's being enforced because it leaves customers feeling frustrated and undervalued.
A small tuna sandwich where the tuna only covered half of the bread. I won't be coming back.
If limiting portions to the point that the food looks like it's being handed out for free is what this location needs to do to make a profit, then maybe it shouldn't be in business. Customers pay for their food and deserve fair portions and respectful service. This experience was extremely disappointing.