The UPS Store

Reseñas

• DC

  david connell

  Aug 11, 2026
  5.0
  I have had a mailbox with this store for around 30 years now. And i have nothing but good things to say about them as the service by the staff and the owner Tilak who is a great guy they are all very helpful I recommend this store as i have done to others.
• SL

  Shawn And Lexi

  Jul 29, 2026
  5.0
  The new people who work at this location are so so kind and patient! The younger Asian woman is always kind and the gentleman with the longer hair is extremely helpful. I used to dread coming to this location but now it’s the best.
• JJ

  Jordan

  Jul 23, 2026
  1.0
  Normally I come here and do business no issues but the older Indian man is so mean and just so rude. I will literally only come here if the WOMEN WORKERS are at the desk moving forward. They need to let him know his attitude towards customers is horrible
• EV

  Eugene Vdovychenko

  Jul 14, 2026
  1.0
  I came today at 6:22pm into an empty store and Kim refused to do me notary (she did it for me before so I know that she is the notary). Her justification was that we are getting busy by the end of the day and that is why we do not do notary after 6. Just to clarify store was empty and she was sitting in her phone.
• TL

  Theresa Lippert

  Jun 28, 2026
  1.0
  This is the closest UPS store to me, literally the intersection down from me and same cross street but I refuse to go there. The older gentleman that apparently is the franchisee is so rude, dismissive and condescending. Per my last experience, a liar/possibly a thief. Yep I said it. It was my first return to Amazon and they directed me to that location and sent me a return code on my phone. I did not have to put them in a box. I literally paused when I saw the old guy behind the counter due to past rudeness. I showed him the bar code on my phone, mentioned my first time returning with Amazon (later I realize I should not have told him that). He took the items and put them in a big plastic bag. I was not confident he scanned the items because I did not hear a beep or something registering them but I asked him for a receipt (also ask and no other store ever denies giving me one). He said the scan code from Amazon was my receipt. I asked for something printed from the store showing they received the items (almost $100), he repeated there is no such thing for Amazon returns like that, that bar code was my receipt. He refused to give me anything. Weeks later when I called Amazon after not getting my refund they said no products were ever returned, nothing was ever scanned in from the bar code. They said YES, YOU SHOULD HAVE BEEN GIVEN A RECEIPT, he lied saying there is no receipt for returning Amazon items despite my asking twice. Because I was a prime member in the end they refunded me. I went back to my usual UPS store on Santa Monica Blvd in SM who never tell me I can't get a receipt, always friendly and helpful. They know about the complaints about that location and that franchisee. I have complained in line about that store and found other people who said they do not go there due to him but they said they found he is a franchisee and nothing can be done about him. Literally customers in line who have their own complaints about him specifically. What happened to my merchandise??? I was going to complain to corporate UPS about him and ask if there is cameras in the store to prove I was there and gave him items never checked in but got in a work crunch and did not follow up but I am still angry I had to fight through multiple people to get a refund when he never scanned in my items. NEVER trust him. I have not heard complaints about the other staff by the way.