The UPS Store

Reseñas

• JJ

  Jenny

  4 days ago
  1.0
  Once I got to the front of the line, the male employee just assumed I wanted 1 copy printed and told me to pay. I hadn't even opened my mouth at that point. He then completely brushed me aside and started helping the next customer. When I asked him what he was doing and if he would help me, he unabashedly told me it was his right to help multiple customers at the same time and didn't apologize.
• EW

  Eric Watson

  Jun 11, 2026
  5.0
  Great place. Incredible customer service
• AG

  Ani Gurdzhyan

  May 16, 2026
  5.0
  Helpful and nice people working here.
• DM

  Damian White (Dazz Media)

  Apr 8, 2026
  2.0
  Dear UPS Store Silver Lake… I stopped in early this morning shortly after opening and left genuinely disappointed by what should have been a simple errand. From the moment I walked in the customer service was lacking. The man behind the counter acknowledged my presence but offered no greeting… not even a basic "I'll be right with you." With no other customers present and a brand new business day just starting that's a pretty low bar to miss. The counter area also had other customers' envelopes and packages sprawled out openly… which for a business handling confidential shipments is worth addressing. But the moment that truly made me uncomfortable happened when I standing there waiting amongst the abandoned packages and confidential envelopes with my two dogs I noticed the female employee who I assumed walked into the back was cowering in the corner visibly panicked and announced she was afraid of dogs. I want to be clear… I have genuine empathy for people who are uncomfortable around animals. Fear is real and I respect that. What I cannot respect is the complete absence of any training or protocol for handling this situation professionally. I was left standing there feeling unwelcome, anxious and genuinely uncomfortable while the energy in the room would make any dog uneasy too. A simple calm walk into the back would have been suffice... or here's an idea - keep the dog fearing employee BEHIND the counter. Here's the thing though… your store shares a small portion of the building with sprawling The Urban Pet… a full service pet shop and grooming center taking up more than 2/3 of the whole building. Dogs are not an occasional surprise at this location. They are a daily certainty. The fact that there is apparently zero protocol in place for something that must happen multiple times every single day is a serious gap in training and management. Customers… and their dogs… deserve to feel welcome and comfortable. This morning I felt neither. And to the employee in question… gurl, if dogs walking through the door sends you into a panic… you may want to reconsider working in a building that is essentially a pet destination. Just a thought. 🐾
• AK

  Abhi-Irina Perak (KosherGoddess)

  Mar 30, 2026
  5.0
  This is my favorite location, those guys are the best crew, going above and beyond for customers 😁 And! They are open now on Sundays and early hours. Super location!