I had a very unpleasant experience at this Subway location. I ordered a Spicy Pepperoni sandwich, but the sandwich artist, Laura, made a Spicy Italian instead. When I questioned why the advertised 6-inch special price was not being honored, she told me it was because she had made a Spicy Italian.
I explained that I did not order a Spicy Italian because I am allergic to salami. Laura then reassured me that she had actually made a Spicy Pepperoni sandwich and that the issue was simply a pricing mistake. However, after I got home and reviewed my receipt, I discovered that she had charged me for a Spicy Pepperoni sandwich but added salami as an extra charge.
As a result, I had to walk back to the restaurant to have the sandwich remade. Maria assisted me and remade the sandwich correctly. Unfortunately, she was not authorized to issue a refund for the price difference and explained that only the manager could approve it. Since the incident occurred on a Saturday night and the manager would not be available until Tuesday between 2:00 PM and 6:00 PM, I felt compelled to accept a bag of chips instead of receiving the refund I was owed.
I appreciate Maria’s efforts to correct the sandwich, but overall this was a frustrating experience involving an incorrect order, misinformation, and poor customer service. I hope management provides additional training to ensure greater accuracy and a more customer-friendly experience in the future.