I had a very unpleasant experience at this Subway location. I ordered a Spicy Pepperoni sandwich, but the sandwich artist, Laura, made a Spicy Italian instead. When I questioned why the advertised 6-inch special price was not being honored, she told me it was because she had made a Spicy Italian.
I explained that I did not order a Spicy Italian because I am allergic to salami. Laura then reassured me that she had actually made a Spicy Pepperoni sandwich and that the issue was simply a pricing mistake. However, after I got home and reviewed my receipt, I discovered that she had charged me for a Spicy Pepperoni sandwich but added salami as an extra charge.
As a result, I had to walk back to the restaurant to have the sandwich remade. Maria assisted me and remade the sandwich correctly. Unfortunately, she was not authorized to issue a refund for the price difference and explained that only the manager could approve it. Since the incident occurred on a Saturday night and the manager would not be available until Tuesday between 2:00 PM and 6:00 PM, I felt compelled to accept a bag of chips instead of receiving the refund I was owed.
I appreciate Maria’s efforts to correct the sandwich, but overall this was a frustrating experience involving an incorrect order, misinformation, and poor customer service. I hope management provides additional training to ensure greater accuracy and a more customer-friendly experience in the future.
DD
Dustin Daniel
May 16, 2026
Workers were very nice and accommodating. Very quick service as well.
Employees want to make bread and take their time when people have a limited lunch break. Waited 10 mins before I was asked about what bread I wanted
LT
Lauren Table
Apr 7, 2026
Asked for less mayo and mustard, I guess they understood differently, the sandwich was dripping with both, even the wrapping paper was soaked though
Most of the time I have no problems. They even got a protection shield up which is good thing because of the area. I do order from this location the most, especially online ,and it does irk me when I go home and directions haven't been followed. PLEASE READ THE NOTES. It's happened enough to where I was like let me finally leave a review. I shouldn't have to confirm if they read the note. They either do it before I go or get home or to whatever and it's like now let's try to make this work.